“When we use our universal remote, the remote from our tv cable company, the tv screen isn't a clear picture. When we use the Samsung remote (it uses it's channels only), it is a clear picture. Why?”

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• Check to make sure that your cable remote is tuning to HD channels. There is a setting for just that.

  Answered by Tichard 6 years ago

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• Don’t know on this one as our one is clear all the time. Might try comparing picture settings after using each. Also, might try a different remote or call Geek squad

  Answered by Johnny7 6 years ago

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