“my tv is brand new i got it at best buy in nov 2023 i just set it up because i was deciding if i wanted it on a wall in my dining room or on a rolling stand. i picked the stand and turned it on tonight and its a dark screen i tried settings but not sure”
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Go to settings and select pictures settings and adjust brightness &back light
Sorry, there was a problem. Please try again later.Hi Dave, If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues. 1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation. 2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV. 3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
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