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Questions & Answers

Page Showing 21-40 of 52 questions
  • QuestionCan you mount above gas fireplace?

    Asked by Mount.

    • Answer We do not recommend mounting your TV over a fireplace. Your primary concern will be the heat; Samsung TVs should never exceed 104°F. Before you consider mounting a TV above your fireplace, light a fire and check the temperature first. If you have a wood-burning fireplaces, ash could accumulate on the TV and its vents. You may be cleaning the TV much more often because of it. Also keep in mind that if you mount your TV above a fireplace, it will be well above eye level when you're sitting down. Consider getting a mount that can be angled to make it easier on your neck. ~ Samsung Specialist

      Answered by Samsung

  • QuestionIs the slim fit wall mount tiltable?

    Asked by Joey.

    • Answer Joey - The Slim Fit Wall Mount does not tilt or swivel. ~ Samsung Specialist

      Answered by Samsung

  • Questionwhat is the difference between this tv and the 2026 model?

    Asked by Anonymous.

    • Answer Hi there - Processing & Picture: Both use the NQ4 AI Gen2 Processor with 4K AI Upscaling and Quantum HDR, but 2026 adds Contrast Booster and improved AI picture optimization. Motion: 2026 delivers DLG 240Hz for enhanced motion clarity, as well as AI Soccer Mode for refined motion during sports. Audio: 2026 LS03HE adds AI Sound Controller for personalize your audio by independently adjusting voices, music, and sound effects. It adapts in real time to your preferences, helping ensure dialogue stays clear and distracting background elements don’t interrupt your experience. Both support Dolby Atmos, Q-Symphony, OTS Lite, and AVA Pro. Design: Both feature the signature Modern Frame Design with Customizable Bezel and Slim Fit Wall Mount support, but 2026 removes the external One Connect Box for a cleaner, built-in setup. Smart: 2026 expands Samsung Vision AI with features like Vision AI Companion and Multi AI Agents (Copilot & Perplexity), building on 2025’s smart platform with more advanced personalization and AI-driven controls. ~ Samsung Specialist

      Answered by Samsung

  • QuestionWhat frames are included?

    Asked by Frame.

    • Answer None but can purchased them

      Answered by Steamman96

  • Questiondo you have diagram of wall mount power placement

    Asked by steve.

    • Answer Hi steve - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • Questionis the feature that customizes the frame with magnetic bezels in a variety of colors and finishes included in the tv ?

    Asked by Geo.

    • Answer No its additional

      Answered by KevinS

  • QuestionDoes it come with the frame?

    Asked by Brooke.

    • Answer No

      Answered by KevinS

  • QuestionCan the one connect box be installed remotely? And if so, where can you order a longer cable (50 feet)?

    Asked by Matthew.

    • Answer Matthew - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • QuestionHow does the art display on this tv compare with that of the neo model?

    Asked by Toml.

    • Answer Hi Toml - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan you tilt the tv down with the frame mount?

    Asked by Anonymous.

    • Answer The Slim Fit Wall Mount will allow you to tilt the angle of your TV up to an additional 10-15 degrees. ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan I mount the control box behind the TV?

    Asked by Contractor.

    • Answer Yes

      Answered by KevinS

  • QuestionIs the media box included with the TV and what purpose does this serve?

    Asked by Jeff.

    • Answer Jeff - The One Connect Box is included/required for use with The Frame TV, as it houses all input connections (power included). ~ Samsung Specialist

      Answered by Samsung

  • QuestionDoes the included mounting bracket allow for the TV to be tipped down for easier viewing?

    Asked by Ralph.

    • Answer No it can not be tipped

      Answered by KevinS

  • QuestionShould an external sound bar/woofer be used with this TV?

    Asked by BillS.

    • Answer Hi BillS - While a soundbar isn't always necessary, the addition of one is recommended for a heightened audio experience. The HW-S800D (Black) or HW-S801D (White) Soundbar would be a great addition to Samsung's Frame TV. With 3.1.2 Channel audio, built-in Wireless Dolby Atmos, and Adaptive Sound, your audio is analyzed in real time to pull out the most important audio based on the type of content. And with Q-Symphony, our S-Series Soundbar will synchronize with the speakers of your TV for an immersive 3D sound experience. ~ Samsung Specialist

      Answered by Samsung

  • QuestionHow many bezzles are included with this tv

    Asked by Anonymous.

    • Answer The Frame TV is designed to be displayed with its built-in black bezel, which is not removable. Customizable Bezels, sold separately, are designed to attach directly over the black bezel. These magnetic frames are available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

      Answered by Samsung

  • QuestionDoes the wall mount pull out and turn with a range of motion?

    Asked by Rosie.

    • Answer No

      Answered by KevinS

  • QuestionCan this TV mount to an existing wall mount or do you have to use the one that comes with the TV.

    Asked by Anonymous.

    • Answer We used our existing

      Answered by ColleenB

  • QuestionDoes this tv come with a thin film screen protector that needs to be peeled off before viewing?

    Asked by D.

  • QuestionCan this TV be mounted vertically with the provided mount? Does this TV have standard USB and HDMI inputs?

    Asked by Allen.

    • Answer Allen - Please allow us the opportunity to better assist by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • QuestionHow does the sound work with The Frame Series TV’s ?

    Asked by Gary.

    • Answer Hi Gary - The Frame TV has 40-Watt 2.0.2 Channel internal audio, built-in Dolby Atmos, and OTS (Object Tracking Sound) which utilizes strategically placed speakers to place sounds exactly where they appear on-screen and optimizes sound based on each scene. ~ Samsung Specialist

      Answered by Samsung