“What do you do if your brand new remote doesn’t work at all..even if it’s been charged in the sun”

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• Scott - So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina

  Answered by Samsung 4 years ago

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