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I'm not sure why the 5g isn't working but I can tell you that ours connected with no issues. Hope this helps. (It did take a few tries though)
Sorry, there was a problem. Please try again later.Hello, For technical troubleshooting, please reach us via Facebook, Chat (on Samsung’s website), or call us at 1-800-SAMSUNG / Available 8 AM – 12 AM EST, 7 days a week. ~ Samsung Pro
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