“Product page - which affected my choice to buy - states "Works With Amazon Alexa, Google Assistant, SmartThings" but After long and frustrating go round with Samsung support, I am no closer to being able to get Google Assistant working. Now what?”
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Hi IxxE, I am sorry about your experience with the TU690T connecting to your Google Assistant. You mentioned already attempting to connect your external device, but please review these instructions in case you haven't tried these exact steps. Samsung Smart TVs let you sync with Google Home, allowing you the convenience of using voice commands for certain functionalities, such as power on/off, volume up/down, channel change, input source change, and playback control. Here is a step-by-step guide for syncing with Google Home: 1) Make sure you have the SmartThings app on your mobile device. Add your TV device to the SmartThings app. 2) Open the Google Home app on your phone. If you do not have the app on your phone, you can search for Google Home in the Google Play Store and download the app. 3) Select the Add button. On the next screen, select Set Up Device. 4) Press on the text under the title Works with Google. Here you will see a list of accounts. Scroll down until you see SmartThings and select it or search SmartThings by pressing the search icon in the top right-hand corner. 5) Once you have selected SmartThings, press the “Sign in with Samsung Account”’ and use the same Samsung Account you used to sign in on the SmartThings app on your mobile. 6) The TV will be added automatically. If you have tried these steps and are still having issues, please try the following: 1) Ensure both devices are running the latest software. Go to Settings> Support> Software Update to update your TU690T TV. 2) Ensure all devices are connected to the same local Wi-Fi. 3) Please try resetting your TV's Smart Hub; go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. If you continue to have issues, please give us another chance to help you by calling us again. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
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