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Hi Stacy, We understand how you feel regarding this fridge. We are here to help you. We recommend checking the resources below for steps to take when the autofill pitcher is not working. Please click on the embedded words for more details. The Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Here is the link to the user manual in both English and Spanish. https://downloadcenter.samsung.com/content/UM/202407/20240705161755898/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_240705.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148271700), and it will help our team pull up your information. ^Rodel
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