Questions & Answers

Q: QuestionIs the front stovetop lip and the area between the big burner and front griddle burner supposed to get really hot when using the top oven? If I’m not careful I’d burn myself opening the top oven.

Asked 4 years ago by Brandon.

• A:Answer Thank you so much for reaching out about this, Brandon. I can definitely understand your concern about this. While the exterior may become warm during use, it should not be getting too hot to touch. We would like the opportunity to speak with you directly to see how we can best assist you with this. Please reference ticket number 1143352038, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI assume the model with each of the two smaller burners on the left can be used separately for small pots. But can you use both burners together for one larger pot/pan? How well does that work? Is there another burner configuration available?

Asked 4 years ago by Bob.

• A:Answer Hey Bob! I'm so glad you asked. You are correct, the two burners on the left can be used individually, or they can be used together as one long burner. This is great for things like griddle cooking. For more details, I have this link (https://bit.ly/3bX19UP) to the user manual. Page 21 has a diagram of the cooktop with the sizes and power ratings for each burner, including the "bridge" section between the two left burners. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis the oven self-cleaning

Asked 4 years ago by Mike.

• A:Answer I have great news for you, Mike! Not only does this model have a self clean feature, it also has a steam clean feature too! I have this link (https://bit.ly/3oZJfq1) that discusses both of these features in depth. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHello, I have the Samsung dual electric range model NE59M6850 I love the range but for some time a part of my digital clock is out. Only able to see part of the time Is there a way to

Asked 4 years ago by njmom.

• A:Answer Hi njmom! If part of the display panel is not lighting up, it will likely require a service technician to repair it. We would be happy to assist you in setting up this service if you would like. You can even reference ticket number 1143142037, and contact us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionSo when I remove the flex divider for the full oven what preheat setting do I use.

Asked 4 years ago by User1196.

• A:Answer Great question, User1196! If the partition is removed, you can use either set of controls to operate the whole oven. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI bought 2 oven thermometers that appear to be accurate -- the oven beeps it's 6 times letting me know it has reached the temp but when I check the temp (ex: wanting 350) it is beeping at 200 and not 350. Why is this?

Asked 4 years ago by MomX10.

• A:Answer That must be why I'm having so much trouble cooking! Does it get to the right temp? How long after it says its 350? Having trouble with not being done.

  Answered 4 years ago by RickyvicVerified Purchase

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Q: QuestionOven turns on/goes into "mode selection" when door opened or any buttons pushed. Can this be changed? Have accidentally turned on "Broil" more than once because of this.

Asked 4 years ago by argsix.

• A:Answer Hi Lucas! We'd like to speak with you more in depth about the symptoms you're experiencing. Please reference ticket number 1143002893, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this come with broiler pan? Mine didn't but first oven ever to not have one,. Thanks

Asked 4 years ago by samsungoven.

• A:Answer Hi barb! This model does not come with a broiler pan. However, you can always check with SamsungParts.com or call 1-800-627-4368 for any available broiler pans that are compatible with this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionNew range - pre-heating the ovens supposed to get 6 dings to let you know it's heated - it dings but they are not heated to the set temperature ... how to fix this?

Asked 4 years ago by MomX10.

• A:Answer I'm happy to help with this, MomX10! This link (https://bit.ly/3qVjWp4) can walk you through what steps to take if the oven is not heating properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy can’t I set two different oven temperatures. What is the reason for having two ovens.

Asked 4 years ago by Babs.

• A:Answer You CAN set two oven temps. The top oven will do convection bake and roast while the bottom oven can do normal bake or convection bake. There is some limit to how much temperature variation there can be between the two ovens, but we've never run into it. We use our two ovens at two different temperatures quite often. It's the reason we got a double oven.

  Answered 4 years ago by RhinoboyVerified Purchase

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Q: QuestionI want to replace gas stove with electric. What do I need to do?

Asked 4 years ago by electric.

• A:Answer Have a professional cut off gas supply and install the proper electrical supply. Not difficult but could be dangerous-so get a pro to do it!

  Answered 4 years ago by SuzyHomemaker

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Q: QuestionWhat are the wattages of each stovetop burner?

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! This link (https://bit.ly/2MSqFBf) lists out the specifications for each burner, including the watts, in the product info section. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy LG fridge, stove and dishwasher started peeling right away. Fridge especially. I was wondering if there was any recourse. I bought them I think three years ago and at first they looked beautiful in my kitchen but now the fridge is an eyesore.

Asked 4 years ago by Omni.

Q: QuestionCan the bottom door be opened independently of the top door?

Asked 4 years ago by Bxrgxr.

• A:Answer No, It cannot. There is a button inside the top handle that you press to open the top oven. If you do not depress this button, the whole door opens. Just had this delivered around Christmas and absolutely love it. I use the top oven most of the time, heats quickly and the bread proof feature has made a difference in the rising times of my bread doughs.

  Answered 4 years ago by kathyVerified Purchase

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Q: QuestionWhat are the dimensions of the two ovens? Thank you

Asked 4 years ago by Eightlugs.

• A:Answer Hi Eightlugs! I'm providing this link (https://bit.ly/2Lr9FBh) to help. The product info section has all the available dimensions listed. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a weight limit on this cook top ? I usually make a extra large pot of soup

Asked 4 years ago by Anonymous.

• A:Answer I would say about 25 pounds

  Answered 2 years ago by GeraldRVerified Purchase

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Q: QuestionI have Samsung duo flex gas oven. NX58K7850S*. Is there a way to set the convection conversion to only the top oven, and operate the lower oven as a regular bake setting. When I activate the auto conversion function, it applies it to both oven temps.

Asked 5 years ago by djg.

• A:Answer The top oven is convection only (bake or roast). The bottom oven can be convection or normal baking. If you use the regular baking function on the bottom, if shouldn't do any conversion. If what you want is convection on both ovens, but have one auto-convert and the other to not auto-convert, that doesn't appear possible.

  Answered 4 years ago by RhinoboyVerified Purchase

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Q: QuestionHow do I lower the rack on my lower oven? My Samsung has the dual oven doors so both ovens can be used.. Right now, the rack is just below the separation panel and won't hold anything more than an inch high.

Asked 5 years ago by Kakit.

• A:Answer I can help with this, Kakit! Beginning on page 30 of the user manual (https://bit.ly/2K8O7bI) you can find step by step instructions on all the ways you can use the oven racks. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs there an air frying feature on this oven?

Asked 5 years ago by MTromboneC.

• A:Answer Thanks for asking, mtrombonec! This model does not have the Air Fry feature. ^Jecca

  Answered 5 years ago by Samsung

  
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