Questions & Answers

Q: QuestionDoes this laptop work good with recording equipment?

Asked 1 year ago by Studio.

• A:Answer I run ableton live 12 standard on it great. I use a simple focusrite solo Scarlett interface

  Answered 11 months ago by DuckyRoseVerified Purchase

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Q: Questionanyone else have a problem with the built in speakers? mine never worked but bluetooth speakers work. i already tried all of the driver updates, uninstall and reinstall etc. no luck. my wife just bought the same and hers works.

Asked 1 year ago by JS.

• A:Answer no

  Answered 1 year ago by JosePVerified Purchase

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Q: QuestionI was wondering if this computer has a webcam so i can do meetings?

Asked 1 year ago by Kona84.

• A:Answer Howdy Kona84, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy Book4. That's a great question! Yes, the Galaxy Book4 offers a 720p FHD webcam. Let us know if you have any other questions for us by reaching out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this laptop compatible for gaming

Asked 1 year ago by Anonymous.

• A:Answer Thanks for reaching out to us! We appreciate your inquiry about gaming on the Galaxy Book4. Equipped with the latest Intel Core™ i3, i5, or i7 processors, the Galaxy Book4 offers fast and smooth performance for all your work, entertainment, and gaming needs. Additionally, it features a long-lasting 54Wh battery that can be quickly recharged using the super-fast USB-C charger. This USB-C charger is also versatile enough to power your other Galaxy devices, keeping you charged while on the go. If you have any further questions, please reach out to us at Support for additional assistance. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionHow many vCPUs?

Asked 1 year ago by Ace.

• A:Answer The processor consists of: Number of CPU Cores: 10-core Number of CPU Threads: 12 Threads

  Answered 1 year ago by luislast

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Q: QuestionDoes it come with wifi 6 ?

Asked 1 year ago by Wifi.

• A:Answer Hello there Wifi, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy Book4. Yes, the Galaxy Book4 does indeed offer Wi-Fi 6. If you have additional questions, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a comparable model with a touch screen?

Asked 6 days ago by SteveB.

This question was asked about the related product: Samsung - Galaxy Book4 15.6" FHD Laptop - Intel Core 7- 16GB Memory - 512GB SSD - Silver

• A:Answer Hello there SteveB, thanks for reaching out with your question about the Samsung Galaxy Book4. If the touch screen display is a feature that you're looking for in your next PC, check out the Galaxy Book5 360, Galaxy Book5 Pro, Galaxy Book5 Pro 360, Galaxy Book6 Pro, and/or the Galaxy Book6 Ultra. If you have additional questions for us or if you would like further assistance, please feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 6 days ago by Samsung

  
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Q: QuestionHow do I rest to factory settings? Will Windows 11 still be on my computer?

Asked 1 week ago by LJF2026.

Q: QuestionHow do I delete McAfee and turn on Windows security instead?

Asked 1 week ago by LJF2026.

Q: QuestionI am.odering a samsung laptop from best but marketplace . Can it be shipped to store for pick up instead of home

Asked 1 month ago by Sherry.

This question was asked about the related product: Samsung - Galaxy Book4 15.6" FHD Laptop - Intel Core 7- 16GB Memory - 512GB SSD - Silver

Q: QuestionHi, there, my son's Galaxy Book4 screen blacked/greyed out and every trouble shooting effort to fix it has failed. I purchased it less than 10 months ago. How can I get this fixed?

Asked 1 month ago by MrNoFun.

• A:Answer Aloha MrNoFun, thank you for finding the opportunity to ask us your question about the Samsung Galaxy Book4. There are many reasons the screen on your PC could go blank or black. Please take a moment to review, "Samsung PC has a blank or black screen" to help resolve what you may be experiencing with your PC. Feel free to reach out to Support afterward if you have additional questions. Thank you for being a staunch Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionIs there a way I can figure out which store do have this item in stock even though it’s only available to buy in store?

Asked 1 month ago by Abby.

• A:Answer Set your store on the top right of the web page next to "Cart". Scroll down on the item page and look for "Availability" on the right side. Under that, choose the "Ready within 1 Hour" box, then click on the store name next to "Pickup at" and it will open a pane that shows you the stores that have the item available and the quantity reported by their inventory.

  Answered 1 month ago by DavidMVerified Purchase

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Q: QuestionDoes this device have blue tooth capacity and can it connect to t mobile cellular data also looking for asimilar device with more storage cellular data and blue tooth capacity

Asked 1 month ago by Anonymous.

• A:Answer yes it has Bluetooth and it can connect to my Verizon cell phone. .

  Answered 1 month ago by PhilSVerified Purchase

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Q: QuestionDoes it support Ethernet connection?

Asked 1 month ago by Piri.

• A:Answer yes, RJ45 on the side

  Answered 1 month ago by PhilSVerified Purchase

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Q: QuestionIs this an opened product or a new product? Because the price is listed as $549, but when I select "new product," it shows a much higher price.

Asked 1 month ago by Mami.

• A:Answer Hello there Mami, thank you for finding the time out to ask us your question about the Samsung Galaxy Book4. The advertised Galaxy Book4 (Sold by BestBuy) is a new device with a manufacture warranty for 12-months that could cover manufacturing defects in materials and workmanship. If you have any other questions for us, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes this come with any type of typing program

Asked 1 month ago by Anonymous.

• A:Answer Hey, thank you for asking us your question about the Samsung Galaxy Book4. Yes, the advertised Galaxy Book4 comes with several pre-installed programs focused on productivity, note-taking, and system management, though it does not typically come with dedicated typing software. If you have any other questions for us, please feel free to contact Support at your earliest convenience. Thanks for choosing Samsung! - Debra

  Answered 1 month ago by Samsung

  
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Q: Questiondoes this laptop have windows 11

Asked 1 month ago by Amarie.

• A:Answer yes

  Answered 1 month ago by PhilSVerified Purchase

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Q: QuestionWhat generation of intel Core i7 is in this computer

Asked 1 month ago by CraftySuz.

• A:Answer Intel Core 7 150U (1.80 GHz base) 10-core (2 P-cores, 8 E-cores) laptop processor released in early 2024

  Answered 1 month ago by PhilSVerified Purchase

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Q: QuestionHi, I just bought it and it wont be on, screen is black, yes the computer talks to me. What can i do????

Asked 2 months ago by Maia.

• A:Answer Salutations Maia, there are many reasons the screen on your PC could go blank or black, but it's quick to run through all the possible reasons and either rule them out or resolve your issues. Check out, "Samsung PC has a blank or black screen" to help resolve what you may be experiencing with your Galaxy Book4. If you have any questions for us afterward or if you would like further assistance, please feel free to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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