Questions & Answers
- Model:
- NP750XGK-KS2US
- |
- SKU:
- 11024555
Q: QuestionI haven’t had my computer a year and now it’s not charging. Is there a way to figure out what’s going on with it? Will it be covered under the Samsung warranty
Asked by Ollady.
- A:Answer Howdy Ollady, thank you for reaching out with your question about the Samsung Galaxy Book4. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. Please take a moment to check out, "Samsung PC does not start, power on, or charge" to help resolve what you have described to be experiencing with your device. Feel free to contact Support afterward if you have any questions for us or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
Answered by Samsung

Q: QuestionIs it tough screen
Asked by Peter.
- A:Answer Greetings Peter, thanks for asking us your question about the Samsung Galaxy Book4. No, the advertised Galaxy Book4 does not offer a touchscreen. However, the Galaxy Book4 360, a 2-in-1 convertible version of the laptop, does offer a touchscreen. If you have any other questions for us, feel free to contact Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionDoes this laptop have a voice dictation to auto typing?
Asked by CJFLCSW.
- A:Answer Hi CJFLCSW, thank you for taking the time to ask us your question about the Samsung Galaxy Book4. Yes, the advertised Galaxy Book4 has built-in voice dictation capabilities. If you have additional questions for us or if you would like any further assistance, feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra
Answered by Samsung

Q: QuestionWhere is the power button and how long does is take to charge?
Asked by Summer.
- A:Answer Greetings Summer, thank you for finding the time out of your day to ask us your questions about the Samsung Galaxy Book4. The power button on the Galaxy Book4 is located on the top row of your keyboard, furthest button to the right. This button also serves as a Fingerprint recognition sensor. Charging time for the Galaxy Book4 may vary depending on the specific model and configuration. You can anticipate a full charge to take a few hours before being completed. If you have any other questions or if you would like any further assistance, please feel free to contact Support. Thank you for being a dedicated Samsung customer. - Debra
Answered by Samsung

Q: QuestionHow well can this laptop handle video editing speed
Asked by EarlLeeGraves.
- A:Answer Very fast
Answered by RefaatH
Q: QuestionIs this suitable for small business/remote work
Asked by MEME.
- A:Answer Yes. That is precisely what I have bought it and have been using it for. Have done several Teams virtual meetings with no issues.
Answered by GinaC
Q: QuestionWhat’s the country of manufacture of Samsung Galaxy Book4
Asked by Sam.
- A:Answer Hello there Sam, thanks for asking us your question about the Samsung Galaxy Book4. The Galaxy Book4 is manufactured in China. If you have any other questions, please do not hesitate to contact Support. Thank you for choosing Samsung! - Debra
Answered by Samsung

Q: QuestionDoes it have backlit?
Asked by Ttt.
- A:Answer Greetings Ttt, thank you for your question about the Samsung Galaxy Book4. Yes, the Galaxy Book4 does include a backlit keyboard. If you have additional questions, please do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: Question/Does it have a removable battery? I am looking for a laptop with a removable battery. Any recommendations if this one doesn't?
Asked by CuriousMonkey.
- A:Answer Hi there CuriousMonkey, thanks for taking the time to ask us your question about the Samsung Galaxy Book4. No, the Galaxy Book4 does not offer a removeable battery. Feel free to reach out to Support if you have any other questions for us. Thank you for being a loyal Samsung customer. - Debra
Answered by Samsung

Q: QuestionDo I have to order this online to receive the 300 dollars off deal that is going or can I go in store and get it for same price?
Asked by Gogeta.
- A:Answer No in my case. Just walk in the store and get the discount already.
Answered by KalexR
Q: QuestionWhat is the manufacturer warranty on the SamSUng laptop?
Asked by GoingFast.
- A:Answer Hey there GoingFast, thank you for taking the time to ask us your question about the Samsung Galaxy Book4. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to reach out to Support if you think of any other questions. Thanks for choosing Samsung! - Debra
Answered by Samsung

Q: QuestionDoes the computer come with an operating system? if not, how much?
Asked by Bobert.
- A:Answer Hello there, thank you for finding the available time out of your day to ask us your question about the Samsung Galaxy Book4. The Galaxy Book4 offers Windows 11 Home as its operating system. Feel free to reach back out if you think of additional questions. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionIs this a chrome book or a PC? I want to use Word, Excel
Asked by Anonymous.
- A:Answer Howdy, thanks for asking us your question about the Samsung Galaxy Book4. The advertised Galaxy Book4 is a laptop/PC. If you have any other questions, please do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionI have a Dell docking station with USB-C, would this be compatible with the Samsung Galaxy Book 4? I would like to connect 2-3 monitors.
Asked by Shawnee.
- A:Answer Samsung Galaxy Book 4 has USB-C connection, so should work with your Dell docking station.
Answered by AlanB
Q: QuestionDoes it have built-in security from viruses etc.?
Asked by MaryK.
- A:Answer For a month or 3 months you get something, after that you have to pay
Answered by SheviZ
Q: QuestionHow long is the type c charging cable for the galaxy book4?
Asked by JohnB.
- A:Answer I believe its about 4 or 5 ft.
Answered by DuckyRose
Q: QuestionWhere can I buy a charging cord?
Asked by Anonymous.
- A:Answer I have purchased many of the "AINOPE 240W C USB-C Laptop Charger Braided Cables Samsung" from Amazon. Several in various lengths for my Samsung laptop and my husband's. I like to keep spares in different rooms, the car, my laptop bag, my purse and in travel bags; my hubby says I'm a nerd....I call it being prepared. They are very affordable and offer bundles. They have cords available in 3.3 up to 10ft lengths, have a data transfer rate of 0.48 Gigabits Per Second and overheat protection. They are also a highly rated product and stand up to heavy abuse for both cell phones and laptop use. I use them for our iPhones and laptops. The right angle of the cord end has been a game changer as well for when you are charging an item and using it (such as a cell phone) or moving a laptop and constantly pulling out the cord; as the braided cord and right angle offers superior strength than the standard cable provided or OEM replacement.
Answered by FeistySoul
Q: QuestionDoes it have touchscreen option?
Asked by Jane.
- A:Answer Hello Jane, thank you for finding the time out of your lively day to ask us your question about the Samsung Galaxy Book4. No, the advertised Galaxy Book4 does not offer a touchscreen display. Check out the Galaxy Book4 Pro, Book4 Pro 360, Book4 Ultra, Galaxy Book4 Edge (14/16), and Galaxy Book5 Pro 360 if you're interested in the touchscreen display that is offered. Feel free to reach out to Support if you think of any other questions for us. Thank you for being a treasured Samsung customer. - Debra
Answered by Samsung

Q: QuestionCan you provide specifics for the Wifi card? It is Intel or Realtek wifi card?
Asked by Anonymous.
- A:Answer its intel
Answered by JoseP
Q: QuestionI lost the charger for this laptop I bought from BestBuy in August 2024. LLooking for charger online and couldnt find it anywhere could you please suggest a compatible charger for this laptop model
Asked by Mariam.
- A:Answer Howdy Mariam, thanks for taking the available time out of your day to ask us your question about the Samsung Galaxy Book4. We recommend that you use an external power supply (sold separately) with a rating level higher than 10 W (5 V, 2 A) that supports USB Type-C or USB BC 1.2. Hope that helps! If you think of additional questions for us, do not hesitate to contact us. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung





































