“null Hello, My Hello window (facial recognisation) is not working and its saying " we couldn't find camera compatible with windows hello face", even though my laptop camera is working. please advice how i can make this work? thanks”
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The webcam on this computer is not compatible with Windows Hello. However, it does have a fingerprint scanner built into the power button.
Sorry, there was a problem. Please try again later.Hey there Ily420, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy Book4 Pro 360. The Galaxy Book4 Pro 360 does not support facial recognition (Windows Hello) because it lacks an IR camera. However, the Galaxy Book4 Pro 360 features a standard 1080p webcam, which doesn't have the infrared functionality required for facial recognition. If you have any other questions for us, feel free to reach out to Support. Thank you for choosing Samsung! - Debra
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