Questions & Answers

Q: QuestionWhat kind of speakers does this Samsung laptop have?

• A:Answer It has AKG Quad Speakers with a Woofer Max of 5W x2 and a Tweeter of 2W x2.

Q: QuestionHow long does the battery last on this Samsung laptop?

• A:Answer The battery on this Samsung laptop can last for up to 21 hours.

Q: QuestionWhat operating system does this Samsung laptop come with?

• A:Answer This Samsung laptop comes with the Windows 11 Home operating system.

Q: QuestionWhat type of display does this Samsung laptop have?

• A:Answer This laptop features a 16" Dynamic AMOLED 2X touchscreen display.

Q: QuestionWhat is the storage capacity of this Samsung laptop?

• A:Answer This Samsung laptop has 1TB of built-in storage.

Q: QuestionDoes this Samsung laptop have a fingerprint reader?

• A:Answer Yes, this laptop includes a fingerprint reader for security.

Q: QuestionDoes this laptop have a sims card slot

Asked 1 year ago by Ai.

• A:Answer Hey there Ai, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy Book4 Pro 360. No, the advertised Galaxy Book4 Pro 360 does not have a SIM card slot. It does, however, have a microSD card slot with up to 2TB of expandable storage. If you think of additional questions that you may have for us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for choosing Samsung. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWe purchased a Samsung GB Pro 360 that was out of the box. It did not have a S Pen with it. How do we obtain one?

Asked 6 months ago by Anonymous.

• A:Answer S Pens and S pen variants are a dime a dozen on the internet. I use a Staedtler Noris Digital (its shaped like a pencil!) but there are cheaper pens available. This device uses Wacom EMR technology- if you see EMR in the name of your pen's listing, it will probably work. I can recommend a few names here, but I can't link the listings for obvious reasons: - Any Samsung Galaxy Tab Pen. - Staedtler Noris Digital - Lamy AL-Star EMR - The Wacom One Pen

  Answered 5 months ago by Raptix1Verified Purchase

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Q: QuestionDoes this come with the S pen?

Asked 10 months ago by Rafid.

• A:Answer Yes

  Answered 7 months ago by MmelvinVerified Purchase

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Q: QuestionDoes this device utilize facial recognition... will windows hello for face work with it?

Asked 1 year ago by Fishhooks1.

• A:Answer Hello Denilsonms - I actually liked this laptop so much I went ahead and bought. SKU:6572183. I am using the fingerprint sensor but do not see where it can perform facial recognition. Were you actually referring to the fingerprint reader? I have included a screenshot from my Windows settings. Thanks, Jim

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes this computer have a cd or dvd player on it or can it be hooked up to one.

Asked 3 months ago by Threadplayer.

• A:Answer Salutations Threadplayer, thanks for asking us your question about the Samsung Galaxy Book4 Pro 360. No, the Galaxy Book4 Pro 360 does not have a built-in CD or DVD player. However, you can connect an external USB CD/DVD drive to it via its USB ports to read and play CDs and DVDs. If you think of any other questions, feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionHow many USB ports?

Asked 7 months ago by Me.

• A:Answer The IO on this computer includes the following: 2 USB C ports (both can work as the charge port) 1 USB A port (the big rectangle one) 1 HDMI port (for an external display) 1 3.5mm Headphone Jack 1 Micro SD card slot (flush mounted)

  Answered 6 months ago by kadepow11Verified Purchase

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Q: QuestionWhat are the process steps to transfer all the data and files from my HP Spectre [Windows 10] laptop to the new Samsung Galaxy Book 4 [Windows11]?

Asked 11 months ago by ABBOT19.

• A:Answer Salutations ABBOT19, thanks for taking the opportunity to ask us your question about the Samsung Galaxy Book4 Pro 360. Whether you're using a Windows PC or a Mac, you can download Smart Switch for your computer from the Smart Switch page. You can also find links there to install Smart Switch on your mobile device. Be sure you have installed Smart Switch on both your computer and mobile device before you get started. Then check out, "Transfer data to a new phone using Smart Switch for Windows or Mac" to learn more about using Smart Switch. Feel free to reach out to Support afterward if you would like any further assistance. Thanks for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionWhy is Samsung customer service so terrible?

Asked 2 months ago by Cool.

Q: QuestionMy computer is only giving just over 2 hours of battery life. The specs state up to 21 hours. I typically browse the web, use Outlook, occasional Excel and Quicken. Any thoughts?

Asked 2 months ago by Allengj.

• A:Answer I seem to get around 5 to 6 hours with how I use this laptop. Have you set the power mode to "Silent" ? Press the F11 key until you see "Silent". That will give you the best battery life.

  Answered 2 months ago by Thomas

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Q: QuestionI purchased this Samsung Galaxy Book Pro 360 2 in 1 2 weeks ago. I am noticing that I am only getting 4 hours of screen time when not plugged in. I do not stream and not running complex applications. I am only browsing the web, have outlook running

Asked 2 months ago by Allengj.

• A:Answer Greetings Allen, thank you for taking the time to ask us your question about the Samsung Galaxy Book4 Pro 360. A function called Smart Battery Calibration can help reset your PC battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Check out, "Reduced battery life on Samsung PC" to help resolve what you have described to be experiencing with your battery life. If you have additional questions or if you would like any further assistance, please do not hesitate to contact Support. Thanks for being a steadfast Samsung customer! - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionCan I install extra ram?

Asked 2 months ago by RAM.

• A:Answer Unfortunately not. The RAM is soldered in and not expandable.

  Answered 2 months ago by Thomas

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Q: QuestionCan you leave the battery charger on all day?

Asked 2 months ago by NCOM82.

• A:Answer Yes you can. Laptops have smart circuitry and will draw less and less power as it gets to 100% at which time it will draw very little power (just enough to keep it topped off). I often leave mine plugged in for days.

  Answered 2 months ago by Thomas

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Q: QuestionIs this computer good for day trading stocks? Can I add 2 desktop monitors?

Asked 2 months ago by Max.

• A:Answer Yes this computer can easily support 2 external monitors. I use a dock and have connected 3 monitors to it with no problem.

  Answered 2 months ago by ThomasVerified Purchase

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