Questions & Answers

Name: Samsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray
Brand: Samsung
SKU: 6572183
Price: 1709.99 USD
Rating: 4.6 (440 reviews)

Samsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray

Model:: NP960QGK-KG1US; |
SKU:: 6572183

User rating, 4.6 out of 5 stars with 440 reviews.

Highly rated by customers for:

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QuestionnullHello, My Hello window (facial recognisation) is not working and its saying " we couldn't find camera compatible with windows hello face", even though my laptop camera is working. please advice how i can make this work? thanks
Asked 1 year ago by Ilyas.
- Answer The webcam on this computer is not compatible with Windows Hello. However, it does have a fingerprint scanner built into the power button.
  Answered 10 months ago by kadepow11
  Answer this question
QuestionIs this a good option for video/photo editing and studio? (Making beats)
Asked 1 year ago by Dee.
- Answer We're pleased to hear from you, Dee! Our goal is to ensure our valued customers get the most out of their devices. This device is great for what you are looking for! The Book4 Pro is powerful enough for whatever you want to do. With a powerful Intel processor designed for visionaries. Tap into lightning fast speed and performance, and make big things happen from just about anywhere. Making beats can sometimes requires a lot of battery power and you need a long lasting battery that can go the distance with you. Create without constraints anytime, anywhere. The battery on Galaxy Book4 Pro 360 helps keep you untethered wherever your imagination might roam. If you have any further questions, we're always here for you at Support. -Kelvin
  Answered 1 year ago by Samsung
  Answer this question
QuestionWhat is the original manufacturer warrant period ? And is it applicable worldwide as samsung is global brand !??
Asked 1 year ago by CC111222.
- Answer Hi CC111222, thanks for taking the time out of your day to ask us your questions about the Samsung Galaxy Book4 Pro 360. The advertised U.S. version of the Galaxy Book4 Pro 360 has a 12-month warranty on our products for manufacturing defects in materials and workmanship. We have all of the details regarding our warranty available online, if you would like to check that out sometime. If you have any other questions for us, feel free to contact Samsung Support. Thank you for being a cherished Samsung customer. - Debra
  Answered 1 year ago by Samsung
  Answer this question
QuestionIs it possible to expand RAM to 32Gb ?
Asked 1 year ago by Greg.
- Answer There is not any user-replaceable ram in this computer. It might be socketed inside, but I doubt it. You would have to completely take the computer apart just to see if you can expand.
  Answered 10 months ago by kadepow11
  Answer this question
QuestionCan I burn CD's/DVD's with this laptop? Yes I said CD's/DVD's. I'll take my answer off the air.
Asked 1 year ago by Makaveli.
- Answer Hello there Makaveli, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy Book4 Pro 360. No, the Galaxy Book4 Pro 360 does not have a writable optical drive available in order to burn CD's or DVD's. If you think of any other questions for us, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer. - Debra
  Answered 1 year ago by Samsung
  Answer this question
Questioncan I run adobe after effect on this laptop?
Asked 1 year ago by goss.
- Answer Sure can. It's not the most powerful laptop in the world but it can run after effects. You may see some slowdown if you overload it with like an 8k video or something crazy
  Answered 1 year ago by Mmelvin
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QuestionDoes this computer have WWAN built in to connect to 4G or 5G through Verizon or other carriers?
Asked 1 year ago by Randy.
- Answer Hi there Randy, thanks for taking the time to ask us your question about the Samsung Galaxy Book4 Pro 360. The Galaxy Book4 Pro 360 offers Bluetooth v5.3 and Wi-Fi 6E, 802.11 ax 2x2 as its wireless network connectivity. If you have any other questions for us, feel free to contact Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra
  Answered 1 year ago by Samsung
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QuestionIf you put a screenprotector on this model would the pen still work?
Asked 1 year ago by Maxy.
- Answer I installed an anti-glare screen protector on mine, and the S-pen still works with no issues. The only thing that I've noticed is that the screen protector is wearing the tip of the pen down, but it should come with 3 replacement tips.
  Answered 10 months ago by kadepow11
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QuestionWhich Ultra 7 processor is in the computer (Ultra 7 165H, 165U or 155H)?
Asked 2 years ago by Anonymous.
- Answer 155H 3.8 ghz
  Answered 1 year ago by Denilsonms
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QuestionDoes this include pen?
Asked 2 years ago by AB.
- Answer Yes it does come with a pen that does not require charging.
  Answered 1 year ago by TXBB
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QuestionWhat printe can i use with this laptop
Asked 2 years ago by Papu.
- Answer Any printer that you can still find the drivers online for should still work with this computer. Anything you buy in a Best Buy store will be compatible with this computer.
  Answered 10 months ago by kadepow11
  Answer this question
QuestionIs there a 32GB RAM version for the Galaxy book 4 pro 360 or at least the galaxy book 4 pro?
Asked 2 years ago by MrKndey.
- Answer Hello MrKndey, we appreciate you reaching out to us with your question about the Samsung Galaxy Book4 Pro 360. We understand wanting to ensure you have access to the features you need to have the best experience possible with your device. If you are looking for 32GB of RAM you would need to explore the Galaxy Book4 Ultra. Thank you for being a Samsung customer. -Elizabeth
  Answered 1 year ago by Samsung
  Answer this question
QuestionIs this computer okay for gaming? I'm a student, and I want a laptop that's touch-screen/2-in-1 and isn't too bulky but is still able to handle games like Roblox, TS4, Fortnite, Genshin, etc. Would this be a good fit?
Asked 1 year ago by Isabelle.
- Answer From my testing, it has run any game I've thrown at it including Roblox, GTA IV, GTA V, Satisfactory, Geometry Dash, and BeamNG Drive. I would say this computer is a good fit. Important to note is that the computer will get very hot when running these games. I see no reason why it wouldn't be able to run TS4, Fortnite, or Genshin.
  Answered 10 months ago by kadepow11
  Answer this question
QuestionIt sounds like the screen is easily cracked. Is there a screen protector available?
Asked 1 year ago by Kelly.
- Answer My screen cracked within 6 weeks. The screen is too big. It’s better on my Book3.
  Answered 1 year ago by JasonH
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QuestionDoes the webcam/front facing camera have a cover?
Asked 1 year ago by C.
- Answer It does not have a cover.
  Answered 1 year ago by TXBB
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QuestionIs the ram and SSD upgradable?
Asked 1 year ago by AB.
- Answer RAM - No SSD - Yes
  Answered 1 year ago by Mmelvin
  Answer this question

Showing 41-56 of 56 questions

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Questions & Answers

Samsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray

Q: QuestionnullHello, My Hello window (facial recognisation) is not working and its saying " we couldn't find camera compatible with windows hello face", even though my laptop camera is working. please advice how i can make this work? thanks

Q: QuestionIs this a good option for video/photo editing and studio? (Making beats)

Q: QuestionWhat is the original manufacturer warrant period ? And is it applicable worldwide as samsung is global brand !??

Q: QuestionIs it possible to expand RAM to 32Gb ?

Q: QuestionCan I burn CD's/DVD's with this laptop? Yes I said CD's/DVD's. I'll take my answer off the air.

Q: Questioncan I run adobe after effect on this laptop?

Q: QuestionDoes this computer have WWAN built in to connect to 4G or 5G through Verizon or other carriers?

Q: QuestionIf you put a screenprotector on this model would the pen still work?

Q: QuestionWhich Ultra 7 processor is in the computer (Ultra 7 165H, 165U or 155H)?

Q: QuestionDoes this include pen?

Q: QuestionWhat printe can i use with this laptop

Q: QuestionIs there a 32GB RAM version for the Galaxy book 4 pro 360 or at least the galaxy book 4 pro?

Q: QuestionIs this computer okay for gaming? I'm a student, and I want a laptop that's touch-screen/2-in-1 and isn't too bulky but is still able to handle games like Roblox, TS4, Fortnite, Genshin, etc. Would this be a good fit?

Q: QuestionIt sounds like the screen is easily cracked. Is there a screen protector available?

Q: QuestionDoes the webcam/front facing camera have a cover?

Q: QuestionIs the ram and SSD upgradable?

Top Rated

QuestionnullHello, My Hello window (facial recognisation) is not working and its saying " we couldn't find camera compatible with windows hello face", even though my laptop camera is working. please advice how i can make this work? thanks

QuestionIs this a good option for video/photo editing and studio? (Making beats)

QuestionWhat is the original manufacturer warrant period ? And is it applicable worldwide as samsung is global brand !??

QuestionIs it possible to expand RAM to 32Gb ?

QuestionCan I burn CD's/DVD's with this laptop? Yes I said CD's/DVD's. I'll take my answer off the air.

Questioncan I run adobe after effect on this laptop?

QuestionDoes this computer have WWAN built in to connect to 4G or 5G through Verizon or other carriers?

QuestionIf you put a screenprotector on this model would the pen still work?

QuestionWhich Ultra 7 processor is in the computer (Ultra 7 165H, 165U or 155H)?

QuestionDoes this include pen?

QuestionWhat printe can i use with this laptop

QuestionIs there a 32GB RAM version for the Galaxy book 4 pro 360 or at least the galaxy book 4 pro?

QuestionIs this computer okay for gaming? I'm a student, and I want a laptop that's touch-screen/2-in-1 and isn't too bulky but is still able to handle games like Roblox, TS4, Fortnite, Genshin, etc. Would this be a good fit?

QuestionIt sounds like the screen is easily cracked. Is there a screen protector available?

QuestionDoes the webcam/front facing camera have a cover?

QuestionIs the ram and SSD upgradable?