Questions & Answers

Q: QuestionDual sim

Asked 1 year ago by Anonymous.

• A:Answer Dose it have a sd card slot

  Answered 1 year ago by Kutthroat420

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Q: QuestionFully Factory Unlocked or GSM Unlocked?

Asked 7 months ago by OneWildOat.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Good day OneWildOat, thanks for asking us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is factory unlocked. Feel free to reach out to Support if you think of any other questions for us. Thank you for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionSince this is an unlocked version of S24 which means that is free to use with any carrier. Does it work with carriers(GSM networks) in Europe, because I want to buy it as a gift and send it in one of Europe country where ti will be daily used?

Asked 1 year ago by ermo.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Hey Ermo, thank you for finding the time out of your bustling day to ask us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device works well on the 5G, 4G, 4G LTE, and GSM networks. If you have additional questions for us, do not hesitate to reach back out. Thank you for being a trustworthy Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHello, does UNLOCKED means it can be used worldwide with any carrer? Im not an US resident and i would like to know if i buy an UNLOCKED S24 it can be used in my country with the carriers we have here. Thank you!

Asked 1 year ago by LichaF.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Howdy LichaF, thanks for taking the time out of your hectic day to ask us your questions about the Samsung Galaxy S24. Those are great questions, LichaF! Unlocked devices can be used on multiple carrier's wireless networks, depending on compatibility. For instance, the advertised unlocked Galaxy S24 is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. This device works on the 5G wireless network. Being that this is an unlocked device, we recommend reaching out to the carrier of your choosing to inquire if this device would be compatible on their wireless network with the information that has been shared above. If you have any other questions for us or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionI have purchased a Galaxy S24 FE unblocked cell phone from Best Buy. For years I have had a contract with Straight Talk using an IPhone 11, will I be allowed to keep using Straight catalog for this Samsung phone. 0

Asked 10 months ago by Anonymous.

Q: QuestionDoes this work with Spectrum mobile

Asked 11 months ago by Lorider.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Hi Lorider, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. Feel free to reach back out if you think of any other questions for us. Thank you for being a cherished Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionThe phone maintains communication with LTE band 20? Thanks

Asked 11 months ago by Valentina.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Hey there Valentina, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S24. The advertised Galaxy S24 is compatible with the following networks: 2G GSM -GSM850, GSM900, DCS1800, and PCS1900. 3G UMTS - B1(2100), B2(1900), B4(AWS), B5(850), and B8(900). 4G FDD LTE - B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B14(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B29(700), B30(2300), B66(AWS-3), and B71(600). 4G TDD LTE - B38(2600), B39(1900), B40(2300), B41(2500), and B48(3600). 5G FDD Sub6 - N1(2100), N7(2600), N25(1900), N28(700), N66(AWS-3), and N71(600). 5G TDD Sub6 - N257(28GHz), N258(26GHz), N260(39GHz), and N261(28GHz). 5G TDD mmWave - N41(2500) and N78(3500). If you have additional questions for us, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: Questionis lose or theft coved in my plan\

Asked 11 months ago by WandaR.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer I do not think so..I tried to get me screen replaced for a scratch and they said it's only a discount on repair

  Answered 1 week ago by DouglasSVerified Purchase

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Q: QuestionDoes this model have built-in call recording?

Asked 11 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Hello, thank you for finding the time out of your lively day to ask us your question about the Samsung Galaxy S24. The S24 offers screen recording as well as video recording. If you have any other questions for us, do not hesitate to contact us again at your leisure. Thank you for being a treasured Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: Questiondoes best buy do trade ins on new phones

Asked 1 year ago by r.

Q: QuestionWill Best Buy help moving information from old Galaxy Note 8 to new S24.

Asked 1 year ago by Stuart.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Cobalt Violet

Q: QuestionDoes the Galaxy S24 have the option for eSIM?

Asked 1 year ago by Karol.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Yes

  Answered 1 week ago by DouglasSVerified Purchase

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Q: QuestionI am planning to go Bangladesh with Samsung S24 unlocked phone. I'll stay there for 7 months. My question is this phone receive updates in Bangladesh?

Asked 1 year ago by Johnny.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

Q: QuestionWhere is the reset button

Asked 1 year ago by Anonymous.

• A:Answer Thanks for reaching out to inquire about the Galaxy S24.You would have to press and hold the Power button and Volume down button (right edge) until the Power off prompt appears. If you have any further questions, please be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionTracfone says the S24 is compatible with their service. Will Best Buy help me set it up with Tracfone at the lower price?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

Q: Questionhow to edit phone number in contacts

Asked 1 year ago by chris.

• A:Answer We appreciate your inquiry, Chris. We see that you are reaching out regarding the S24 and how to edit your contact's phone number. We would be more than happy to assist you with that. First, go to the Contacts App, and select contact to view it. Tap Edit to modify the contact details. Tap 'Save' the contact will be saved. If you have any further questions, please reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen S24 Ulltra has imade stablizer avoiding hand shaking when using telephoto?

Asked 1 year ago by Ed.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

Q: Questionis it brand new?

Asked 1 year ago by german.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Onyx Black

• A:Answer Yes! totally new!!

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIS THERE A WARRANTY ON THIS PHONE?

Asked 1 year ago by AL11.

• A:Answer We appreciate your outreach, AL11. We see that you reached out to inquire about the Galaxy S24. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any further questions, please do not hesitate to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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