Questions & Answers

Q: QuestionWhat’s included in the box?

Asked 2 years ago by Nature.

• A:Answer Thanks for reaching out to us. We noticed you reached out to ask about the Galaxy S24 Ultra. The S24 Ultra comes with the phone itself, an ejection pin as well as a charging cable. If you have any further questions, feel free to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionCharger included

Asked 2 years ago by Billy.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray

• A:Answer Thanks for the inquiry, Billy. We see that you've shown interest in the Galaxy S24 Ultra. The Galaxy S24 Series comes with a USB-C to USB-C cable, a SIM ejector tool, and a quick start guide in the box. Samsung smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because we want to minimize the impact our products have on the environment. If you have any further questions, please reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes US version works in India?

Asked 2 years ago by Leonard.

• A:Answer I asked for it for Mexico, unlocked and it works excellent.

  Answered 1 year ago by AaronESVerified Purchase

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Q: QuestionI see there are two models of S24 Ultras. A US version and a Global version. I travel overseas quite a bit to all types of countries. Will the US version work in places where they don't have 5g, or is better to get the global with more bands?

Asked 2 years ago by Steve.

• A:Answer Unlocked version works for me in mexico and us

  Answered 2 years ago by MiguelangelGVerified Purchase

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Q: QuestionCan this phone be used on Verizon?

Asked 2 years ago by Epizza.

• A:Answer Yes

  Answered 2 years ago by MiraydiA

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Q: QuestionAre you going to provide a charger?

Asked 2 years ago by Tanvir.

• A:Answer A charger is not provided with the phone and must be purchased separately,

  Answered 2 years ago by PrinceOfInsufficientLightVerified Purchase

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Q: QuestionWould this be good to set up a portable amplifier for my ear phones or iem’s‘s

Asked 2 years ago by Diablo.

• A:Answer Yes

  Answered 2 years ago by SamsunguserVerified Purchase

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Q: QuestionWhy do I need a sim to use the phone for regular calls?

Asked 2 years ago by NIck.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray

• A:Answer You don't necessarily need a Sim. You can use the internal "E-sim" built-in. If you choose. Also if you use both the "E-sim" & the added "Sim" card you can have 2 sim phone numbers such as you having a personal phone number & a business number.

  Answered 1 year ago by Techy950Verified Purchase

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Q: QuestionCan I conect to T- Mobil carrier at Best Buy and no charge?

Asked 2 years ago by Pravda.

• A:Answer If the phone phone is carrier unlocked you just have to put the sim in and it will automatically start waoking .

  Answered 2 years ago by AlihanbinA

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Q: QuestionWhen buying the Samsung Galaxy S24 Ultra at Best Buy should I get the "unlocked" model even though I plan to continue to have Consumer Cellular as my carrier?

Asked 2 years ago by Chiaroscuro37.

• A:Answer If I recommend you buy it unlocked , if you ever want to sell it it is easier .

  Answered 2 years ago by HectorHugoRVerified Purchase

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Q: Questionis it possible to use the phone outside USA? Can I also use it in Germany?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by SamsunguserVerified Purchase

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Q: Questionwhat are the 13 languages covered in live translate, can other languages be swapped in or out?

Asked 2 years ago by me.

• A:Answer Greetings Me, thank you for finding the unobstructed time out of your bustling day to ask us your questions about the Samsung Galaxy S24 Ultra. The Live Translate features supports Chinese (simplified), English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Thai, and Vietnamese. You can download additional language packs and/or delete those that are unused from your device as you see fit. Let us know if you have any additional questions for us by contacting Samsung Support at your leisure. Thanks for choosing Samsung. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionHi, I would like to know which country your Samsung phones are made and built in. Thank you!

Asked 2 years ago by Henry.

• A:Answer South Korea, Vietnam, India, Brazil, Indonesia, and China

  Answered 2 years ago by JohnK

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Q: QuestionDies the s24 ultra have a Micro sd card slot, if so what's the maximum size it can read/write to?

Asked 2 years ago by Raul.

• A:Answer Aloha Raul, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24 Ultra. No, the Galaxy S24 Ultra does not have expandable storage options. However, the Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any other questions for us, feel free to contact Samsung Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionMy wife has an S8 and I have an S22, what's the trade in value?

Asked 2 years ago by Madmax68.

• A:Answer The value will be determined when you trade it in on a new phone. Things they look at is age, type of phone, and condition.

  Answered 2 years ago by MichaelMVerified Purchase

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Q: QuestionCa.n I trade in samsung galaxy S21

Asked 2 years ago by Anonymous.

• A:Answer Yes. I just traded in my s21plus last week.

  Answered 2 years ago by MichaelMVerified Purchase

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Q: QuestionIs the Samsung Galaxy S 24 ultra in stores now??

Asked 2 years ago by Outlaw.

• A:Answer This samsung is brandnew

  Answered 2 years ago by Loidz

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Q: QuestionWill the unlocked version of the samsung galaxy S24 ultra work in other countries?

Asked 2 years ago by Lex.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray

• A:Answer I'm from Mexico and if it worked with a sim card from that country

  Answered 2 years ago by HectorHugoR

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Q: QuestionCan I get the IMEI of the Samsmung Galaxy 24 Ultra device before purchasing so I can determine if it's compatible with my carrier?

Asked 2 years ago by Gwangy.

• A:Answer For some reason, They can be seen on Swappa.com, Just search "IMEI of (Phone Name)" and if your lucky (which will appear most of the time), you can copy the IMEI and check if its compatible before buying a potential hit and miss

  Answered 3 months ago by Anony

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