Questions & Answers

Q: QuestionWhat is the capacity of the battery in this phone?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer The battery capacity of the phone is 5000 milliampere hours.

Q: QuestionCan I use mobile hotspot on this Samsung phone?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer Yes, you can use mobile hotspot on this phone.

Q: QuestionDoes this phone have wireless charging capability?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer Yes, this phone has wireless charging capability.

Q: QuestionWhat kind of security features does this phone have?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer This phone has facial recognition as a security feature.

Q: QuestionWhat is the refresh rate supported by the phone's screen?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer The phone's screen supports a refresh rate of 120Hz.

Q: QuestionWhat is the resolution of the screen on this phone?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer The screen resolution of this phone is 3120 x 1440.

Q: QuestionDoes this phone have a front-facing camera?

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer Yes, this phone has a front-facing camera with 12 megapixels.

Q: QuestionIs Samsung and / or Best Buy offering the update on storage?

Asked 2 months ago by Pcok.

• A:Answer Good day PCOK, thanks for asking us your question about the Samsung Galaxy S26 Ultra. BestBuy currently has the 256GB and 512GB versions of the unlocked Galaxy S26 Ultra available for $1,299.99. If you have any other questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionHow does best buy handle the trade-in process. I know Samsung allows you 15 days and provides prepaid return mail materials?

Asked 2 months ago by Kemosabe.

• A:Answer I was just told inside the Best Buy store that I must surrender my tradein at the time I pick up my new phone

  Answered 2 months ago by Anonymous

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Q: QuestionHello on the Samsung s26 ultra unlocked from Samsung Direct it has 16gb ram with 512mb but in Best Buy it has 12 gb ram. I want to verify amount before I purchase from Best Buy if 12gb I will just go thru Samsung. Thanks

Asked 2 months ago by Eagle.

• A:Answer Even on Samsung's website it's 12GM of ram on the 512GB model the 16GbB of ram only comes with the 1TB model

  Answered 2 months ago by Anonymous

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Q: QuestionExclusive colorways aren't listed under trade in have a s25 ultra in the titanium jadegreen will you take the exclusive colorways in the future

Asked 2 months ago by Riley.

• A:Answer I put mine as a trade in and the rep said just to put mine under black. I have the s23 ultra in graphite an exclusive color.

  Answered 2 months ago by Bigrob

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Q: QuestionWhat Samsung earbuds are compatible with this phone?

Asked 1 week ago by MsMurphy.

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - Sky Blue

• A:Answer Aloha MsMurphy, thank you for taking the time to ask us your question about the Samsung Galaxy S26 Ultra. The Galaxy S26 Ultra is fully compatible with the Galaxy Buds4 Pro and Galaxy Buds4, which provide optimized 24-bit hi-fi sound, 360 audio, and AI-powered noise cancellation. Other compatible models include the Galaxy Buds3 Pro, Buds FE, and earlier Galaxy Buds models, all supporting seamless pairing and the Galaxy Wearable app. If you have additional questions or if you would like further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 week ago by Samsung

  
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Q: QuestionDoes this phone work with Straight Talk wireless service from Walmart?

Asked 1 week ago by Amber.

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer Howdy Amber, thank you for asking us your question about the Samsung Galaxy S26 Ultra. The advertised unlocked Galaxy S26 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have additional questions by reaching out to Support. Thanks for being a valued Samsung customer. - Debra

  Answered 1 week ago by Samsung

  
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Q: QuestionThis Phone is brand new?

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - Sky Blue

• A:Answer Hello, thanks you for reaching out with your question about the Samsung Galaxy S26 Ultra. Yes, the advertised Galaxy S26 Ultra is a new device with a 12-month manufacture warranty for defects in materials and workmanship. Let us know if you have any other questions for us by contacting Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 week ago by Samsung

  
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Q: QuestionWill this phone work with Spectrum

Asked 2 weeks ago by Jesse.

• A:Answer Aloha Jess, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S26 Ultra. The advertised unlocked Galaxy S26 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Please do not hesitate to reach out to Support if you have additional questions. Thank you for being a valued Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: Questiondoes it work with spectrum mobile as a carrier?

Asked 3 weeks ago by TypicalWrecker.

• A:Answer Howdy TypicalWrecker, thank you for asking us your question about the Samsung Galaxy S26 Ultra. The advertised unlocked Galaxy S26 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Please feel free to reach out to Support if you have additional questions. Thanks for being a loyal Samsung customer. - Debra

  Answered 3 weeks ago by Samsung

  
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Q: QuestionCan this phone work with Straight Talk?

Asked 3 weeks ago by bstmstr.

• A:Answer Hey Bstmstr, thanks for asking us your question about the Samsung Galaxy S26 Ultra. The advertised unlocked Galaxy S26 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have additional questions for us or if you would like further assistance, please feel free to contact Support. Thank you for choosing Samsung! - Debra

  Answered 3 weeks ago by Samsung

  
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Q: QuestionDoes it have 1tb

Asked 1 month ago by Anonymous.

• A:Answer Hi there, thanks for asking us your question about the Samsung Galaxy S26 Ultra. No, the advertised unlocked Galaxy S26 Ultra offers 512GB of storage. If you have any other questions for us or if you would like further assistance, please feel free to reach out to Support. Thank you for being a cherished Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionCAN I TRADE IN MY S23 ULTRA..STILL IN PERFECT CONDITION.

Asked 1 month ago by YemboII.

• A:Answer Yes

  Answered 1 month ago by SALAHEDDINEB

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