Questions & Answers
- Model:
- HW-Q990D/ZA
- |
- SKU:
- 10781556
$1,296.99Your price for this item is $1,296.99
Comp. Value: $1,999.99
The comparable value price is $1,999.99
Page Showing 61-72 of 72 questions
Q: QuestionDoes this soundbar support Dts hd sound? Can I pair this soundbar with a Sony tv?
Asked by Balin.
- A:Answer It should. Yes. I paired mine with an LG cx
Answered by EmilyB
Q: QuestionIs it possible to connect this to a PC using a receiver without a TV? Would Dolby Atmos still work?
Asked by sephknite.
- A:Answer As long as the input to the soundbar carries Dolby Atmos signal to soundbar, yes.
Answered by EmilyB
Q: QuestionWhat Samsung soundbar models feature 4K 120hz passthrough? I want to pass my Xbox Series X through the soundbar, and connect the soundbar to my Samsung Q80 series TV but only if the soundbar has 120hz passthrough.
Asked by ARanger21.
- A:Answer Hi there ARanger21. The HW-Q990D features a HDMI 2.1 pass-thru that will give you 4K at 120HZ. ~ Samsung Solutions
Answered by Samsung

Q: QuestionCan I link older Samsung rear speakers to the q990d?
Asked by Peach.
- A:Answer No, each speaker has its own built-in amplifier and links wirelessly through the main soundbar. You cannot plug in additional speakers or older Samsung soundbar speakers not made to link together into this system.
Answered by Billonious
Q: QuestionI notice all the power cords look the same, my question is that does it matter what plugs into what?
Asked by Anonymous.
- A:Answer All speakers must be individually plugged into the nearest regular 2 or 3 prong electrical outlet in order to power their built-in amplifier and wireless transmitter.
Answered by Billonious
Q: QuestionIf it breaks down does Best Buy service it if it is still under warranty?
Asked by LBD.
- A:Answer Hi LBD, the HW-Q990D Soundbar is backed with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. You can see the full details of the warranty here: https://www.samsung.com/us/support/service/warranty/HW-Q990D/ZA/ ~ Samsung Solutions
Answered by Samsung

Q: QuestionI have an A//V receiver. My front projection TV, Cable box, and 4K Blu Ray player are all plugged into the receiver. Can I use the A/V as a switcher and run one HDMI cable from receiver output to sound bar input? I would not use the A/V speakers at all.
Asked by Esteban.
- A:Answer Hello Esteban. Samsung Soundbars are designed to connect directly to the TV to provide an easy and seamless experience with no extra audio equipment required. If you would like to connect the soundbar to an existing receiver, please check with the manufacturer of your receiver to see if it supports this type of audio pass through. ~ Samsung Solutions
Answered by Samsung

Q: QuestionCan you connect a velodyne subwoofer to the main sound bar?
Asked by DamionB.
- A:Answer Hi Damion! Each Samsung Soundbar is designed to be exclusively compatible with the subwoofer included. The HW-Q990D Soundbar will only work with the subwoofer included. ~ Samsung Solutions
Answered by Samsung

Q: QuestionDoes anyone have the soundbar mounted to the tv and if so what mount did you use? Thanks
Asked by Mike.
- A:Answer Hi Mike! The HW-Q990D Soundbar does include wall mounting brackets for the soundbar. ~ Samsung Solutions
Answered by Samsung

Q: QuestionI have a samsung q990d and a LG OLED65C7P. I connect everything with hdmi to arc. It seems I lose connection constanty. When it works, its great. But I lose connection and the hdmi inputs to the soundbar do not function also. Whats gping on here?
Asked by Airfryit.
- A:Answer Hi Footballer! the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app. If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar. 1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner. 2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model 2. Download the firmware file (USB type). 3. Unzip the file to create a folder with the file name. 4. Store the created folder in a USB and then connect it to the Soundbar. 5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes. - During update, do not turn it off or remove the USB. - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it. - When the latest version is installed, no update is performed. - Depending on the USB type, update may not be supported. 6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
Answered by Samsung

Q: QuestionWill the soundbar passthrough 3d video from a 3d bluray player?
Asked by Ermorris.
- A:Answer Hi there Ermorris! Yes, the HW-Q990D Soundbars passthrough is HDMI 2.1. I do recommend using a high-speed HDMI cable to connect your 3D Bluray player to the Soundbars passthrough. ~ Samsung Solutions
Answered by Samsung

Q: QuestionDoes the rear speaker wall mount included with this
Asked by Anonymous.
- A:Answer Hi there! No, the HW-Q990D does not include wall mount kit for the rear speakers. However, the wall mount kit is included for the Soundbar. ~ Samsung Solutions
Answered by Samsung

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