“Why does my subwoofer keep losing connection. it will keep cutting in and out. I have updated the soundbar, reset, repaired, everything... please help!!”
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Hi there! The maximum transmission distance of the HW-Q990D Soundbar's wireless signal is about 32.8ft; you can place the subwoofer anywhere in your room within this distance. If you are still having issues give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
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