Questions & Answers

Q: QuestionHow can I charge this battery pack?

• A:Answer You can charge this battery pack using a USB-C connection.

Q: QuestionWhat is the capacity of this battery pack?

• A:Answer The capacity of this battery pack is 5000 milliampere hours.

Q: QuestionIs this battery pack Qi2-certified?

• A:Answer Yes, this battery pack is Qi2-certified for fast wireless charging.

Q: QuestionWhat type of battery chemistry does this battery pack use?

• A:Answer This battery pack uses lithium-ion battery chemistry.

Q: QuestionDoes this battery pack have a kickstand?

• A:Answer Yes, this battery pack includes a sturdy kickstand.

Q: QuestionDoes this battery pack have a USB-C port?

• A:Answer Yes, this battery pack has a USB-C port for superfast power.

Q: QuestionCan I use this on my s24 ultra? Samsung galaxy phone?

Asked 3 months ago by Joanna.

• A:Answer Hey there Joanna, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is compatible with the Galaxy S24 Ultra. However, the Galaxy S24 Ultra does not have built-in magnets. For the battery pack to securely stick to the back of your phone, you must use a magnetic case. Hope that helps! If you have additional questions, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes it charge the device at 25W wireless?

Asked 23 hours ago by Abiel.

Q: QuestionDoes it get hot

Asked 1 week ago by Jeni.

Q: QuestionCan this be used with a 23S?

Asked 1 month ago by Meredith.

• A:Answer Salutations Meredith, thank you for taking the time to ask us your question about the Samsung Magnet Wireless Battery Pack. Yes, the Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is compatible with the Galaxy S23 for wireless charging. However, because the S23 does not have built-in magnets, the battery pack will not magnetically snap onto the back of the phone on its own. To achieve a secure, magnetic "snap-on" hold while using the battery pack, you will need to equip your Galaxy S23 with a magnetic-compatible case. Otherwise, you can simply rest the phone on the power bank to charge wirelessly. If you have any other questions for us, please feel free to reach out to Support! - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionCan I use this on the Galaxy S23 Ultra?

Asked 1 month ago by Karina.

• A:Answer Hey Karina, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack Yes, the Magnetic Wireless Battery Pack (EB-U2500XJEGUS) is compatible with the Galaxy S23 Ultra for wireless charging. While designed for newer devices, it works with any Qi-compatible phone, but you must use a magnetic case for the battery pack to securely attach to the back of the S23 Ultra. Feel free to reach out to Support if you have additional questions. Thank you for being a valued Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionHi, I have an S25 Samsung. Is this battery compatible with that Samsung model?

Asked 2 months ago by Susana.

• A:Answer Howdy Susana, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Magnetic Wireless Battery Pack (EB-U2500XJEGUS) has been designed to charge the Galaxy S25 series. It supports Qi2-certified 15W wireless charging, providing a secure magnetic connection for efficient charging on the go. Please feel free to reach out to Support if you have additional questions. Thank you for being a staunch Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionHow many charges does it provide?

Asked 3 months ago by Elle.

• A:Answer Gives my s26 35% charge. Tried 3 different times. Taking it back. Terrible.

  Answered 3 months ago by AnonymousVerified Purchase

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Q: QuestionIs it a portable charger??? Or not....

Asked 3 months ago by Whatadeal.

• A:Answer Yes

  Answered 2 months ago by JasonUVerified Purchase

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Q: QuestionWill it work for galaxy s26 ultra and is it fast charging

Asked 3 months ago by Kitty.

• A:Answer Howdy Kitty, thanks for taking the opportunity to ask us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Magnetic Wireless Battery Pack (model # EB-U2500XJEGUS) is compatible with the Galaxy S26 Ultra. However, in order to use the magnetic snap on feature, you must use a magnetic case on your Galaxy S26 Ultra. It can also be used as a traditional power bank via the USB-C port for 25W super-fast charging. If you have any other questions for us, please feel free to reach out to Support. Thank you for being a devoted Samsung customer. - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes this work on the iPhone 7 Pro 17 Pro?

Asked 3 months ago by Papo.

Q: QuestionDoes this support passthrough charging?

Asked 3 months ago by Bckrupps.

• A:Answer It does.

  Answered 3 months ago by Dagon11235Verified Purchase

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Q: QuestionMy case has a kickstand (Torras). Will this still work?

Asked 3 months ago by lakersfreak.

Q: QuestionDo I need to remove the cover of my Samsung to use backup power?

Asked 3 months ago by JLP.

• A:Answer You need to have a magsafe case for this to work. Samsung does not have built in magnets so it won't stick to it. You can still plug in a cable to charge from

  Answered 3 months ago by RaquelVerified Purchase

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