Questions & Answers
- Model:
- EB-U2500XJEGUS
- |
- SKU:
- 6669029
Highly rated by customers for: Magnetic Strength, Portability, Build Quality
Page Showing 1-20 of 32 questions
Q: QuestionCan I charge my devices wirelessly with this battery pack?
- A:Answer Yes, you can charge your devices wirelessly with this battery pack.
This question and answer was generated by AI based on customer and product data.Q: QuestionHow can I charge this battery pack?
- A:Answer You can charge this battery pack using a USB-C connection.
This question and answer was generated by AI based on customer and product data.Q: QuestionWhat is the capacity of this battery pack?
- A:Answer The capacity of this battery pack is 5000 milliampere hours.
This question and answer was generated by AI based on customer and product data.Q: QuestionIs this battery pack Qi2-certified?
- A:Answer Yes, this battery pack is Qi2-certified for fast wireless charging.
This question and answer was generated by AI based on customer and product data.Q: QuestionWhat type of battery chemistry does this battery pack use?
- A:Answer This battery pack uses lithium-ion battery chemistry.
This question and answer was generated by AI based on customer and product data.Q: QuestionDoes this battery pack have a kickstand?
- A:Answer Yes, this battery pack includes a sturdy kickstand.
This question and answer was generated by AI based on customer and product data.Q: QuestionDoes this battery pack have a USB-C port?
- A:Answer Yes, this battery pack has a USB-C port for superfast power.
This question and answer was generated by AI based on customer and product data.Q: QuestionIs this battery pack TSA compliant?
Asked by Jasper.
- A:Answer Hey there JasperF, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is TSA compliant. It features a 5,000mAh (18.5Wh) capacity so it falls below the TSA limit of 100Wh for portable lithium-ion batteries and must be carried in your carry-on bag rather than checked luggage. If you have any other questions, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionCan I use this on my s24 ultra? Samsung galaxy phone?
Asked by Joanna.
- A:Answer Hey there Joanna, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is compatible with the Galaxy S24 Ultra. However, the Galaxy S24 Ultra does not have built-in magnets. For the battery pack to securely stick to the back of your phone, you must use a magnetic case. Hope that helps! If you have additional questions, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
Answered by Samsung
Q: QuestionDoes it charge the device at 25W wireless?
Asked by Abiel.
- A:Answer Howdy Abiel, thank you for finding the time to ask us your question about the Samsung Magnetic Wireless Battery Pack. The advertised Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) supports 15W fast wireless charging and 25W fast wired charging (via the USB-C port). Let us know if you have additional questions for us by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Answered by Samsung
Q: QuestionHey is there anyway I can turn it off while it's still msgneticly connected to my phone when I don't need it to charge?
Asked by Diego.
- A:Answer Aloha Diego, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. No, you cannot manually turn off the advertised Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) while it is physically attached or connected to your phone. The power bank automatically detects an attached device and starts charging, and pressing the side power button toggles battery levels or resets the unit rather than disabling the power. Please feel free to contact Support if you have any other questions for us. Thank you for being an integral part of the Galaxy ecosystem! - Debra
Answered by Samsung
Q: QuestionCan I use this on my Galaxy s25 plus?
Asked by Anonymous.
- A:Answer Hey, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is compatible with the Galaxy S25+. It provides Qi2-certified 15W fast wireless charging and up to 25W super-fast wired charging via USB-C, featuring a 5,000mAh capacity and a built-in folding kickstand. For optimal magnetic alignment and wireless charging performance on the S25+, make sure your phone uses a compatible Qi2 or Mag-Safe compatible case. If you have additional questions, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionDoes this charge the galaxy 8 watch?
Asked by ALLLLL.
- A:Answer Hi ALLLLL, thank you for taking the time to ask us your question about the Samsung Magnetic Wireless Battery Pack. The advertised Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is a Qi2-certified 5,000mAh power bank designed to magnetically charge Qi2-compatible smartphones rather than Galaxy Watches. Galaxy Watches require a specialized puck-style inductive charger and will not charge on this flat magnetic pad. If you have any questions for us or if you'd like further assistance, please let us know by reaching out to Support. Thank you for being a part of the Galaxy ecosystem. - Debra
Answered by Samsung
Q: QuestionWill this charge my galaxy watch?
Asked by Quetzales.
- A:Answer Hey Quetzales, thanks for taking the time to ask us your question about the Samsung Magnetic Wireless Battery Pack. The advertised Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) does not charge Galaxy Watches wirelessly. It is a Qi2-certified 15W magnetic charger designed for smartphones like the Galaxy S Series, and it lacks the specific inductive coil design required for Galaxy Watches, which require a watch-specific cradle or a power bank with a dedicated watch indentation. Keep in mind that this device can charge a Galaxy Watch via its USB-C port using a compatible wired charging cable (such as a USB-C to Galaxy Watch puck charger). Hope that helps! If you have any other questions for us or if you would like further assistance, please feel free to reach out to Support. Thanks for being a staunch Samsung customer. - Debra
Answered by Samsung
Q: QuestionI have 2 Samsung phones: S25+ and S24. Are they magnetic charger compatible.
Asked by Anonymous.
- A:Answer Howdy, thank you for taking the time to ask us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is compatible with both the Galaxy S24 and S25+. It delivers Qi2-certified 15W wireless charging, however, because these models lack built-in magnets, you will need a magnetic case for it to snap securely onto the back. Hope that helps! If you have additional questions, please do not hesitate to contact Support. Thank you for being a loyal Samsung customer. - Debra
Answered by Samsung
Q: QuestionWill this charge my iPhone? I usually charge with magnetic apple ac charger
Asked by MelanieS.
- A:Answer Howdy MMSFED, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. The advertised Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) is compatible with iPhones, but with a few caveats. It uses Qi2 wireless charging, meaning it can charge iPhones magnetically. However, for the battery to snap onto and securely hold an iPhone, the iPhone must have built-in MagSafe (iPhone 12 and newer) or be equipped with a MagSafe-compatible case. If you have additional questions for us or if you would like further assistance, please do not hesitate to reach out to Support. Thank you for being a staunch Samsung customer. - Debra
Answered by Samsung
Q: QuestionIs this power bank safe for using on the airplane?
Asked by Good.
- A:Answer Aloha Mcalderon, thanks for taking the time to ask us your question about the Samsung Magnetic Wireless Battery Pack. Yes, this device is safe and permitted on airplanes. The advertised Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) features a capacity of 5,000 mAh (about 19.25 Wh), which easily complies with the FAA and TSA limits that allow passengers to bring lithium-ion power banks under 100 Wh in their carry-on bags. If you have additional questions, do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra
Answered by Samsung
Q: QuestionCan it be used on apple devices?
Asked by Anonymous.
- A:Answer Good day, thank you for asking us your question about the Samsung Magnetic Wireless Battery Pack. Yes, the advertised Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) can be used with Apple devices. It's a Qi2-certified wireless charger so it will wirelessly charge iPhones and other Qi-compatible devices at up to 15W. If you have any other questions for us or if you would like additional assistance, please let us know by reaching out to Support. Thank you for being a treasured Samsung customer. - Debra
Answered by Samsung
Q: QuestionCan u use it on any magsafe case
Asked by Renaye.
- A:Answer Hey there Renaye, thank you for taking the time to ask us your question about the Samsung Magnetic Wireless Battery Pack. Yes, a Mag-safe case would benefit your charging capability with your smartphone. If you have any other questions, please feel free to contact Support. Thank you for choosing Samsung! - Debra
Answered by Samsung
Q: QuestionWhat is the wattage for fast charging?
Asked by aa42437.
- A:Answer Hi Annie, thank you for finding the opportunity to contact us with your question about the Samsung Magnetic Wireless Battery Pack. The Samsung Magnetic Wireless Battery Pack (Model: EB-U2500XJEGUS) supports 15W fast wireless charging and 25W fast wired charging (via the USB-C port). Please let us know if you have additional questions for us by reaching out to Support. Thank you for being a devoted Samsung customer. - Debra
Answered by Samsung
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