Questions & Answers

Q: QuestionIs this phone compatible for T-Mobile?

Asked 1 year ago by Grak.

• A:Answer If it's actually unlocked it would be. Mine came locked and was unusable. It was set to AT&T.

  Answered 1 year ago by ChelseaOVerified Purchase

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Q: QuestionDoes this phone have a micro SD card slot?

Asked 2 weeks ago by CharleneD.

Q: QuestionDoes this phone uses SIM card? Can I use the phone when I travel to another country?

Asked 10 months ago by Fadaben.

• A:Answer Yes uses normal SIM card

  Answered 7 months ago by GeorgeKVerified Purchase

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Q: QuestionDoes the Samsung Galaxy S21 have wifi calling

Asked 1 year ago by RafP82.

• A:Answer Yes - my S21 5G has wifi calling

  Answered 11 months ago by Anonymous

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Q: QuestionCan I trade this phone in for a A35 Samsung Galaxy? Phone does not hold a charge long and is not easytoread or use functions.

Asked 1 year ago by DouglasS.

Q: QuestionWhat condition is this phone in?

Asked 1 year ago by vbvbvb.

• A:Answer Mine came in good condition but it was not unlocked. A total hassle.

  Answered 1 year ago by ChelseaOVerified Purchase

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Q: QuestionDo the pre-owned Galaxy phones have new batteries?

Asked 1 year ago by JnMC.

• A:Answer The batteries are not new, but they are tested for a minimum of 80% of battery life.

  Answered 1 year ago by Pauleothaden

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Q: QuestionHow long was this phone "pre-owned" (months, days, year)?

Asked 1 year ago by CPTBeyond.

Q: QuestionI bought a Samsung - Pre-Owned Galaxy S21 5G 128GB (Unlocked) - Phantom Gray Model:G991U SKU:6528956, in the end of Octobre 2023. Suddenly the screen image desappear and it is only flashing. What is the guarantee, Are you going to reimburse me $340.79t?

Asked 1 year ago by Rocato.

• A:Answer Hey there Rocato, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S21. Please reach out to BestBuy support: (1-888-BEST-BUY) (1-888-237-8289) for further assistance. Thank you for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: Questionwill this Samsung s21 work with MINT MOBILE ?

Asked 1 year ago by Brandon.

• A:Answer Salutations Brandon, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S21. Yes, the advertised unlocked Galaxy S21 is compatible with Mint Mobile as well as AT&T, T-Mobile, Sprint, Verizon, Cricket, Consumer Cellular, MetroPCS, Boost Mobile, Simple Mobile, Total by Verizon, Tracfone, Net10, and Ting Mobile. Let us know if you have any additional questions for us by contacting Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWill the BEST Buy total membership provide coverage due to drops or damage on a pre-owned device?

Asked 1 year ago by Insurance.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Violet

Q: QuestionIs this phone refurbished?

Asked 1 year ago by HipOldLady.

• A:Answer Mine is, and it looks and works like new.

  Answered 1 year ago by LyndaOVerified Purchase

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Q: QuestionDoes the phone come with a warranty? since its preowned I'd like to know if i need to have it looked at at some point

Asked 1 year ago by Angel.

• A:Answer Aloha Angel, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S21 5G. Yes, Samsung does provide the advertised unlocked Galaxy S21 5G with a 90-day warranty for manufacturing defects in materials and workmanship. Let us know if you think of any other questions by contacting Samsung Support at your leisure. Thank you for being a staunch Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionCan i get a model with no carrier specific bloat software?

Asked 2 years ago by Mikem.

• A:Answer It call an unlock model that why i buy from over the carrier store

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work in another country?

Asked 2 years ago by Ram.

• A:Answer Yeah

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes this phone have a glare-less screen?

Asked 2 years ago by me.

• A:Answer No

  Answered 1 year ago by RobertoH

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Q: QuestionDoes this preowned phone use a SIM card?

Asked 2 years ago by Anonymous.

• A:Answer Salutations, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S21 5G. The advertised unlocked Galaxy S21 5G does indeed use a SIM card which would be furnished by the carrier that would be providing cellular service to this device. Let us know if you think of any other questions for us by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat accessories go with this?

Asked 2 years ago by Anonymous.

• A:Answer USB Charger and wall adapter for charger

  Answered 2 years ago by TelloVerified Purchase

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Q: QuestionDo you have any guarantee?

Asked 2 years ago by Damian.

• A:Answer Hey Damian, thank you for reaching out to us with your question about the Samsung Galaxy S21. We have provided information from the retailer that highlights the guarantee they offer and ways to get in touch with them directly. Pre-owned products are inspected and verified to function properly with some cosmetic blemishes. May not include all parts and accessories. Comes in non-original packaging with a data cable. A limited 90-day warranty is provided by CCR Warranty. To obtain technical or warranty assistance, contact CCR Warranty at 866-579-8436. Thank you for being a Samsung customer. -Elizabeth

  Answered 2 years ago by Samsung

  
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