Questions & Answers

Q: QuestionWhat is the battery capacity of this phone?

• A:Answer The battery capacity of this phone is 4100 mAh.

Q: QuestionIs the listed internal memory the actual available memory?

• A:Answer The phone has 128 gigabytes of internal memory.

Q: QuestionWhat operating system does this phone use?

• A:Answer This phone uses Android 9.0 Pie as its operating system.

Q: QuestionDoes this phone have wireless connectivity?

• A:Answer Yes, this phone has bluetooth and Wi-Fi wireless connectivity.

Q: QuestionCan I use this phone with prepaid carriers?

• A:Answer Yes, this phone works with prepaid carriers like Cricket Wireless.

Q: QuestionWhat kind of connector does this phone use for charging?

• A:Answer This phone uses a USB-C connector for charging.

Q: QuestionWhat does certified refurbished mean? Does the battery get replaced?

Asked 4 years ago by Newdelhead.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer Not sure if Best Buy replaces Battery but I know Samsung.com does replace Battery on Refurbished Phones.

  Answered 4 years ago by Mausome

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Q: Questionwhat is the difference between a preowned and a refurbished phone ?

Asked 3 years ago by Nick.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer Same thing. It was first preowned, returned, and then refurbished, and finally, sold.

  Answered 3 years ago by DebsphoneVerified Purchase

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Q: QuestionDoes it come with any warranty

Asked 4 years ago by Warranty.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer 90 days I believe I'd purchase an extended warranty I bought a Samsung Galaxy s10 plus and it just stopped working about 4 months after purchase

  Answered 4 years ago by Iboughtagatbagephone

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Q: Questiondoes this phone fast charge and if so what speed? with which network bands is this particular phone compatible? what is this specific phone's full model #?

Asked 4 years ago by jacq.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer 25 watt max.

  Answered 4 years ago by Ari1979Verified Purchase

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Q: Questioncan i use it in mexico? if i get to buy this phone is it reliable? , It is in very good condition ??

Asked 4 years ago by danielrmz.

• A:Answer Hi Danielrmz! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S10+ (Unlocked) works in Mexico. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card (Nano size SIM card). SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144279787 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes it work with any prepaid carrier?...

Asked 4 years ago by Salvatore.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer Hi Salvatore, Thank you for bringing this to our attention. I appreciate your inquiry about whether the Galaxy S10+ (Unlocked) will work with any prepaid carrier. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144245846 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: Questiondoes this phone support wi-fi calling

Asked 4 years ago by vicki.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer Yes it does

  Answered 4 years ago by MichaelVerified Purchase

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Q: QuestionDoes it come with a factory warranty?

Asked 4 years ago by Gradyh.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer According to the description it has a 1 year manufacturer's warranty on parts and labor

  Answered 4 years ago by BruceDickinson

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Q: QuestionDoes it have two sim slots? Does it work on a "Dual-SIM" mode?

Asked 4 years ago by pks.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer Single SIM, but in the same holder it can hold a microSD card.

  Answered 4 years ago by Seymore55

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Q: QuestionCould the phone hold two sim cards?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

Q: Questionwhat is the most recent update this phone can use and can I add 5g connectivity to it??

Asked 1 year ago by cairo.

Q: QuestionCan this phone accept a micro SD card for extra memory?

Asked 2 years ago by MaxRocket.

• A:Answer Aloha MaxRocket, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S10+. That's a great question! Yes, the Galaxy S10+ does have expandable storage capabilities. Let us know if you have any other questions for us by reaching out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this phone work in the united states

Asked 2 years ago by Orbill.

This question was asked about the related product: Samsung - Pre-Owned Galaxy S10+ 4G LTE 128GB (Unlocked) - Prism Black

• A:Answer Yes, his work is very good phone I like it

  Answered 2 years ago by FhabVerified Purchase

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