“We just bought the Samsung M7500 4K player. My wife bought a 4K movie (Red) for me to watch. It doesn't fill the entire screen. Is this normal for 4K? Picture doesn't look any different. Yes we have a new 4K Sony Smart TV.”
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It's the movie ratio. Certain films will fill the entire screen but others, for example, something shot in a wider Imax format, will show black at the top & bottom of the screen. Just like if you watch an older tv show that wasn't filmed in wide screen, there'll be black screen on the sides of your display.
Sorry, there was a problem. Please try again later.This is called "letter box" format and it is the way the movie was made. Your TV might have a "format" button to change screen sizes which could correct this for you. Good luck.
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