“I cannot get any sounds when using the cable. Bluetooth is ok. I can't find an answer anywhere. I tried resetting the power button. Any help appreciated”
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There is a weird quirk with the cable that they don't call out to enough in their instructions. Look at the end that should connect to the headphones. You will see that there are nubs for locking in the headphone end. You may need to rotate the headphone-side part of the cable while pushing in until you can feel it go deeper. You can then try rotating more, potentially in both directions to get the right one, and it should lock. The strange thing is that the headphones will recognize you have jacked in the cable even when they haven't reached maximum depth for locking in. It'll still disable all the wireless things like turning on of the headphones and the sound buttons even when the headphones are essentially unusable. I was so convinced I had a defective product that I ended up foolishly exchanging mine. Some articles that I hadn't found in my first search pointed me the right way. Hopefully that helps. If Sennheiser reads this, make your start-up instructions for plug-in vs. bluetooth clearer. Putting the lock-in instructions off to an easily dismissed corner will cause a lot of grief and hurt your brand when they think the headphones don't work for cable.
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