“How do you get the carpet mapping to work? It scans the house and says updating map but never adds the carpet. Also when I select a specific room to clean it just says "communicating" and times out. It only wants to clean the whole house. App needs update”
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I just got my vac mop today and mines not even giving me an option to do a carpet detection run
Sorry, there was a problem. Please try again later.This was a problem for me that was annoying. It took until the 3rd attempted carpet detection to load on the map. After that it was fine. Also with regard to the specific room. I updated the app 1/8/21 and the specific rooms and high traffic zones started working. Hopefully that fixes it for you also.
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Sorry, there was a problem. Please try again later.We are sorry to hear that you are having this issue with the mapping with your Robot. To better assist you with this we recommend reaching out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Sorry, there was a problem. Please try again later.Same exact thing happened to us you could not specifically clean a room we returned it and bought a different brand.
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