“When I had the mop attached and wanted robot to go to a hard surface room it would not go. However when I took off the mop attachment and selected that same room it started over the carpeted room to reach the hard surface floor. What caused that?”
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We're sorry to hear you're having trouble with your Shark - Matrix. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
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