“my shark navigator the brush roller stopped working. How can I fix it .”

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• Try cleaning the roller if there is anything caught. Most likely a bad sensor that turns it on/off, but good luck dealing with customer service. They hung-up on me once, and the second time they told me the handle that broke is not covered and I would have to pay for a replacement part.

  Answered by ICEMAN 6 years ago

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• We are sorry to hear that you are experiencing a difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

  Answered by Shark Support Team 6 years ago

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