“I PURCHASED A SHARK 3 YEARS AGO AND I HAVE TOLD OTHERS I JUST LOVE IT. SO I PURCHASED A MODEL ZU56026 IN NOV 2019 AND HAVE BEEN DISAPPOINTED, THE ROLLER IN FRONT ONLY ROLLS WHEN IT FEELS LIKE IT. IF IT IS TURNING IT RUNS AND QUICKLY STOPS I CALLED”

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• We are sorry to hear that you are having this issue with your vacuum. To better assist you with this issue we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET

  Answered by Shark Support Team 5 years ago

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