“Brushroll doesn't turn and indicator light doesn't come on. I already cleaned the brushroll and it does turn but I don't know how to check the belt. What do I do now.”

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• There is a button to push to turn the brush roller on for carpets.

  Answered by Joanvanc 6 years ago

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• Hello Jackie, We are sorry to hear that you are experiencing a difficulty with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered by Shark Support Team 6 years ago

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