“Our shark vortex pro isn't sucking the dirt and things to the dust cup it is getting clogged at the base near the rollers? And once in a while error code e6 will show up? Is there a reason”
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Please see the following link which leads to our troubleshooting: https://support.sharkclean.com/hc/en-us/categories/4402873069074-Troubleshooting
Sorry, there was a problem. Please try again later.We didn't have an e6 code but ours was not sucking. We have dogs. In one rare instance we had to remove a couple of rug strings our dogs had loosen and we had not caught then remove the partial bottom plate from the head. Right there at exit from head to hose was a clog.
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