“The sound is really soft, sort of muffled, from 1-5. When I turn the volume to 6, there is a huge jump in volume. Is this normal? 1-5 are basically unusable.”

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• Hello Marisa, we are sorry to hear of this problem and would love to look into this further. You may email us at [email protected] so we may do so. Your case number is 9532370.

  Answered by Sharp Advisor 2 years ago

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• With all due respect, the music is best heard at a low level, so as not to distort it and try to listen to all the harmonies.

  Answered by SALCEDOFAMILY 2 years ago

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