A:AnswerHello, we only recommend that you use the remote that was provided with the TV. If we may be of further assistance feel free to contact us at 855-544-2030.
A:AnswerHello Kelli6, please accept our apology for the inconvenience this is causing you. We are happy to work towards a resolution with you. Please contact us at 855-544-2030 so we may do so.