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The Singing Machine would like to Thank You for taking the time to submit your question about your Singing Machine karaoke system. We apologize for our delay in responding to your question and sorry for any inconvenience this may have caused you. We are truly sorry to hear that you are having some trouble with your microphone. To best assist you, we ask that you contact our World Class Customer Service team so that we may trouble-shoot your device with you over the phone. Our customer service department can be reached at (866) 670-6888. Our hours of operations are Monday - Friday from 9am - 5:30pm EST. We look forward to further assisting you at this time. Thank you in advance for your cooperation. Have a joyous day #CreatingJoyThroughMusic
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