“Can you transfer photos from one skylight frame to another skylight frame? My frame does not display the menu bar and the white display (tap to see new photos) is on display all the time and can’t get rid of it. I’ve unplugged and plugged in many times”
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Hi There, Thanks for reaching out! Currently, transferring photos directly from one Skylight Frame to another isn't supported. However, you can send photos to your frame via email or through the Skylight app. As for the issue with the menu bar, try tapping anywhere on the screen, and the Menu button should appear. I recommend tapping the center of the screen, as that tends to make it easier to access. If the menu bar still isn't showing, please try the following troubleshooting steps: 1. Disconnect the frame for 5-10 seconds, then reconnect it. 2. Test with an alternative power adapter. 3. Plug the frame into a different power outlet. If you have any other thoughts or need assistance, please feel free to reach out at [email protected]. We’re happy to help!
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