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Hi Steve, we're sorry that you have an issue with your SONY unit. You may follow this link better isolate and fix the issue: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-x9000f/articles/00030813 Also, you may need to clear your Bravia sync devices in TV as well. You can access that going into the TV’s settings and scrolling to Bravia Sync and then clearing out any in the Device Control sub menu. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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