“When we turn the TV, it says the picture is 720p, but the description says 1080p? What is up with that? Is this why the picture quality is poor?”
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The TV is 1080p but is dependent on what information you are giving it. I have a digital antenna hooked up and the signal I get is normally 1080i, only a slight difference from 1080p but still rather sharp. I have a Blu-ray player hooked up and all my movies show up at 1080p. If you are using a standard dvd player then it would display in 720p because that is the max resolution of a dvd. My XBOX ONE display goes from 1080p to 900p depending on what I am watching (Netflix, Hulu, YouTube ect) and the same for games, many only display 900p but I would be hard pressed to tell the difference when playing. I would ask what devices you are using, or were you referring to the "Smart" features of the TV? Hopes this helps a little.
Sorry, there was a problem. Please try again later.It will only display what it is fed so try feeding in a DVD player that feeds 1080p!
Sorry, there was a problem. Please try again later.Either you are not using an HDMI connection or the source (e.g., cable box) is not sending a 1080p signal to the TV. If you are connected using an HDMI cable then check the instructions for the source to see if the resolution can be increased to 1080i or 1080p. If you are not using HDMI then that is probably why you have poor image quality.
Sorry, there was a problem. Please try again later.Hello, thank you for your message. A video must have FHD quality to be played back at high quality on an HDTV. The TV works as monitor, and displays the resolution depending of the devices that are connected. Oscar.
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