“The external microphone wire accidentally was cut in half. Now while on the phone I can hear through the car speakers but the caller cannot hear me. Is there a way this can be fixed or the external mic replaced with a new one? Thanks.”
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Hi SJL5, Thank you for your inquiry. It is unfortunate to hear what happened. The microphone and it's attached cable must be replaced. For installation and to check the connection, please contact a qualified, professional installer. Should you need technical assistance or information, please feel free to message us at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: BestBuy Username: Telephone Number: Issue: Model Number: Thanks for choosing Sony! Best regards, Romeo Sony Social Support
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