“Once in awhile our tv will turn on for no reason? Why does this keep happening and how can we prevent this so our screen doesn’t burn in?”
Answer This Question
1-2 of 2 Answers
Could be another remote or timer setting
Sorry, there was a problem. Please try again later.Hi Sue, We regret to hear that the TV is turning on by itself. You may refer to the troubleshooting steps on this link to help resolve the issue: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00114471 Organic LED displays (OLED) may experience image retention if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To protect your TV screen, avoid using images that may cause image retention. The good news is that we have steps to protect the TV screen from image retention, like Pixel Shift and Panel Refresh found within the TV settings. For more information, please refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02-31_02.html Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Issue: Additional Information regarding your experience with your XR65A80J. Sincerely, -Ralph Sony Social Support
Sorry, there was a problem. Please try again later.