“Netflix app is still crashing back to the Home Screen after about 6 minutes of watching. Clearing the app data did not fix it. Is there another fix available?”
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I was experiencing a similar problem, but it turned out to be the "Chromecast built-in" app crashing (which then caused Netflix to close.) Clearing the data & cache for "Chromecast built-in" fixed this issue for me. You’ll find it in system apps (go to all apps and scroll right till the bottom)
Sorry, there was a problem. Please try again later.Try hard resetting the TV and also do the fresh software update.
Sorry, there was a problem. Please try again later.havent had this issue on this TV but have had that issue on several other devices.. its usually 1 o 2 things or possibly a combination of them both: 1) Netflix is hogging up all the memory and the device force closes it to remain stable. FIx is to restart device and if its a way older device add more memory. 2) connection issues. usually, its on your side. either your latency/ping is really high or something else is causing you to disconnect from their servers. in which case turn the device off, reset modem and router let them boot up, then turn device on and launch netflix. IF the disconnects are coming from netflix side of server theres not much you can do other than wait for them to get it sorted. but its rare and they are super quick to fix any issues on their end. sometimes you need to go back to ground zero and log completely out of netflix and re sign in. this has also worked for me in the past.
Sorry, there was a problem. Please try again later.I have the same problem. Network is 59mbs. Did you get a fix?
Sorry, there was a problem. Please try again later.Hi hdrnoob, We regret to hear that you are having an issue with the Netflix app. Performing a power reset may help resolve the issue: -Turn off the TV. -Unplug the power cord for two minutes, and then plug it back in. -Turn on the TV. -Verify if it resolves the issue. For additional troubleshooting steps, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00094005 If still not resolved or your need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the XR65A80J. We appreciate you and thanks again for shopping Sony! Sincerely, -Ralph Sony Social Support
Sorry, there was a problem. Please try again later.Use Roku and you will not have a problem.
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