“my t.v. never shows 4k, is that because nothing is being broadcast in 4k, it's either 480 or 1080 or am I doing something wrong.”
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Quality is very good
Sorry, there was a problem. Please try again later.Hi Scott, Thank you for bringing this to our attention and we're sorry to hear about what happened. We would like to clarify if the issue occurs on all of the sources or the built-in applications on the TV like Netflix or YouTube. In the meantime, please refer to the link below and check the information on how to experience a high quality picture with your 4K BRAVIA: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00245141 For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary: Streaming standard definition (SD) Internet video: 2.5 Mbps Streaming high definition (HD) Internet video: 10 Mbps Streaming Ultra HD (4K) Internet video: 25 Mbps If you are watching from an external output like a cable box or your blu-ray please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, please refer to the cable specifications. You may refer to this link for further information about the HDMI signal format of the TV. https://helpguide.sony.net/tv/husltn1/v1/en-003/04-09_02.html?hl=setting+for+viewing+pictures+in+4k I hope this helps. In any case that you need our assistance, please follow the instruction below on how to contact us. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thank you for letting us help assist you. Sincerely, Jess
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