“My Bravia 8 sound bar gets out of sync with the video on my Bravia 9 65” tv. It seems to be worse with regular cable tv than with streaming channels. I can fix it by turning the tv off and back on. Is there a better fix?”
Answer This Question
1-1 of 1 Answer
Hi Richard, Thank you for reaching out. It sounds like there may be a timing mismatch in the communication between your cable box, TV, and soundbar. We recommend following these steps to establish a stable connection and resolve the delay: 1. Perform a "Handshake" with your devices: A fresh connection often resolves sync issues. Disconnect the Cable box, Soundbar, and TV from their electrical outlets for 2 minutes. Then, reconnect them in this specific order: TV, Soundbar and Cable box. 2. Ensure your TV is Up to Date: Software updates often include stability patches for external audio devices. You can check for updates by navigating to: [Settings] > [System] > [About] > [System Software update] > [Update your TV Software]. 3. Adjust the Digital Audio Output to PCM: Since this issue is more prominent with cable TV, changing the audio format can help bypass processing delays. Set your TV to PCM by going to: [Settings] — [Display & Sound] — [Audio output] — [Audio system settings] — [Digital audio output] — [PCM]. If the issue persists, please refer to our detailed troubleshooting guide for further sync adjustments: The audio and video on my TV are out of sync or there's an audio delay https://www.sony.com/electronics/support/articles/00026069 If you need personalized assistance, our technical support team is ready to help. You can contact them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv We hope this information helps! Thank you for choosing Sony! Best regards, Dominick
Sorry, there was a problem. Please try again later.