“Our Sony at5000 sound bar is skipping or goes silent for a second at a time on all connections. It does this on cable and streaming.”
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Hi AT5000, Thank you for the inquiry! We're sorry to hear that issue you have with your soundbar. Please allow us to help you and turn this into a better experience. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. You can check this article on how to isolate and resolve the issue. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00250249 If you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
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