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Hello Marci, Thank you for choosing Sony! We sincerely appreciate your interest in the HTAN7. These products are meticulously designed for comfort and support using high-quality materials. To ensure the best experience, we recommend reviewing the proper wearing instructions available here: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326164.html?search=wear Under normal use, you shouldn't experience any pain or discomfort. If you do feel any unusual or persistent discomfort, it may be due to factors like fit, duration of use, or underlying health conditions. In that case, we recommend you consult a healthcare professional to see if the product is suitable for you. Best regards, -Fred
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