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Have you tried going into your settings on your laptop and add your device (headset)?..
Sorry, there was a problem. Please try again later.Hi Mary, Thank you for your inquiry! You can connect the WH-1000XM3 Headphones to your windows 10 computer by following the steps indicated on our help guide link: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703079.html Please note of the following information to successfully connect the headphones to your computer. Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the computer is in hand. Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer. Regards, Carl
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