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Returned my with that problem and exchanged for a new pair which worked much better!
Sorry, there was a problem. Please try again later.Hi John, This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html If still not resolved or you need further assistance, please email the below information to [email protected]. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Issue: Additional Information regarding your experience with your WH1000XM4. Sincerely, -Ralph Sony Social Support
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