Questions & Answers

Q: QuestionIs the Sony WH-1000XM4 compatable with an apple eye phone 10?

Asked 4 years ago by BBT63.

• A:Answer Yes, the headphones pair with anything that supports bluetooth audio.

  Answered 4 years ago by HunterVerified Purchase

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Q: QuestionCan these headphones be paired with a smart TV? Television is Samsung Q series

Asked 4 years ago by Mrmiff.

• A:Answer Hi PairMe, Thanks for your inquiry. You can pair these Bluetooth headphones with a TV that supports A2DP (Advanced Audio Distribution Profile) Bluetooth profile. You may want to check the specifications of the TV. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Ralph

  Answered 4 years ago by SonyListens

  
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Q: QuestionCan they work with android?

Asked 4 years ago by JOSEPH.

• A:Answer Perfectly

  Answered 4 years ago by DavyVerified Purchase

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Q: QuestionWhat's the Bluetooth range? how far can I walk away from my PC and it still work?

Asked 4 years ago by Diego.

• A:Answer I never met a disconnection problem while I using it in my home and moving within 10 meters.

  Answered 4 years ago by DavyVerified Purchase

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Q: Questioncan these connect to Sony smart tv?

Asked 4 years ago by Phildan.

• A:Answer Hi doggydan, Thanks for your inquiry. Yes, these headphones can be paired (via Bluetooth) with supported Sony TVs. You may refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00159290 Additionally, you can use the supplied headphone cable and connect it to the 3.5 mm headphone jack of the TV is available. Hope this helps, -Ralph

  Answered 4 years ago by SonyListens

  
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Q: QuestionWould you recommend the Sony XM4 or the Bose 700 headphones for good noise cancellation and good microphone/call quality?

Asked 4 years ago by TechGearReviewer95.

• A:Answer Yes. I would recommend the Sony XM4 headphones.

  Answered 4 years ago by AirpodsVerified Purchase

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Q: QuestionHow is the microphone quality of the XM4s?

Asked 4 years ago by TechGearReviewer95.

• A:Answer It’s average. It doesn’t have a great or even good microphone but it gets the job done. I wouldn't recommend these if your sole purpose for them would be calls.

  Answered 4 years ago by BeaverCrawl

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Q: QuestionHow do I connect to my iPhone

Asked 4 years ago by Weston.

• A:Answer hold the power button for like 10 sec until it turns off and then it'll say Bluetooth pairing. Find it on your phone's Bluetooth list in settings and click connect

  Answered 4 years ago by Jayr

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Q: QuestionDo these work with Smart TVs?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, thank you for your inquiry. Yes, these headphones can be connected to Smart TV that supports A2DP (Advanced Audio Distribution Profile) Bluetooth profile. However, full operation is not guaranteed. Please check with your TV manufacturer if your TV supports Bluetooth A2DP (Advanced Audio Distribution Profile). And for more information, please refer to the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00159290 Regards, Sam

  Answered 4 years ago by SonyListens

  
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Q: Questioncan they be used tv's cordless

Asked 4 years ago by Anonymous.

• A:Answer Yeah, I use them Bluetooth to my Smart TV

  Answered 4 years ago by Jayr

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Q: QuestionCan I use them passively without bluetooth using the wire connector so I can listen even if the headphones are dead?

Asked 4 years ago by alex.

• A:Answer Yes you can, but you will not be able to have full use of the headphones capabilities. Like noise canceling or taking any calls. You would also need to have some sort of eq to be able to get the sound you want.

  Answered 4 years ago by Irv93Verified Purchase

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Q: QuestionAre these safe to protect hearing in an MRI?

Asked 4 years ago by Anna.

• A:Answer Unfortunately no. Due to how MRIs work you can not have anything magnetic on your person during the procedure. Usually headphones and other speakers have magnets inside of them. Your best bet would be silicone or foam earplugs.

  Answered 4 years ago by BinxVerified Purchase

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Q: QuestionIs this Sony WH-1000XM4 applicable for television? Thank you.

Asked 4 years ago by Junior.

• A:Answer The headphones can connect to a newer smart television. My son has not tried it yet.

  Answered 4 years ago by MDT123

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Q: QuestionFor the wired connection, does it carry L/R as well as Mic? TRRS?

Asked 4 years ago by danielkr.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yes

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the Blue headphones come with a In-Flight Adapter ?

Asked 4 years ago by KaranShah.

• A:Answer Hi KaranShah, Thank you for your inquiry! Yes, the WH-1000XM4 comes with a Plug adaptor for in-flight use. I hope this helps. Regards, Carl

  Answered 4 years ago by SonyListens

  
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Q: QuestionHow difficult is it to pair to our Sony Smart TV - senior citizen with hearing loss -- will use for TV watching mostly

Asked 4 years ago by Anne.

• A:Answer I have samsung, lg and vizio tvs and I was not able to connect. My tvs are Bluetooth compatible. Being I have had luck with connecting sound bars and an older pair of earphones I would guess that these earphones may not connect to tvs.

  Answered 4 years ago by Gunner187

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Q: QuestionDo these headphones support Bluetooth version 5.2? If they do, do they also support LE Audio and LC3 codec?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, Thanks for your inquiry. The WH1000XM4 uses Bluetooth version 5.0. Bluetooth versions are backward compatible, which means that a device that supports Bluetooth is compatible with a device that supports a previous Bluetooth version. However, for detailed information on Bluetooth compatibility, it is more useful to compare the Bluetooth profiles of the two devices. By comparing which profiles are supported by each device, you can determine how the two devices are able to communicate via Bluetooth. The WH1000XM4 is designed to support the following Bluetooth profiles: -HFP (Hands-free Profile) -HSP (Headset Profile) -A2DP (Advanced Audio Distribution Profile) -AVRCP (Audio Video Remote Control Profile) The headset only supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC. Please refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752840.html Hope this helps, -Ralph

  Answered 4 years ago by SonyListens

  
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Q: QuestionDo they come witw a charging case??

Asked 4 years ago by Tee.

• A:Answer USB-C connection only

  Answered 4 years ago by OldGuyVerified Purchase

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Q: QuestionDo you have to charge each side of the headset separately? Thanks

Asked 4 years ago by Emery.

• A:Answer No

  Answered 4 years ago by AnonymousVerified Purchase

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