Questions & Answers

Q: Questioni want to purchase the Sony WH-1000xm4 head phones. I want to be able to connect a scanner to it that cannot connect wirelessly. Can I do that with this model?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Thank you for your inquiry! If you are referring to the NFC (Near Field Communication) this is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags. Yes, you can. For more information on NFC feature, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752796.html?search=nfc I hope this helps. Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan these be charged in a cradle or put on a stand instead of plugging them in directly into the headphones?

Asked 2 years ago by Hogan.

• A:Answer It’s no cradle it usb charge. Charges pretty quick. Maybe a 3 party made a cradle but sony never made one

  Answered 2 years ago by bxelv

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Q: QuestionIf I buy now for Christmas, what is the return policy

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Thank you for your interest in the Sony WH-1000XM4. To better assist you, please contact your dealer/Bestbuy as they are best equipped to respond to your concern. Regards, Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan you put the carry on case in the washing machine if dirty?

Asked 3 years ago by Nick.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Sure but it'll probably tear a few things. Use soap water and scrub gently.

  Answered 3 years ago by dtxny

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Q: QuestionAre these comfortable? Does it get tight around my head, ear, and jaw? I had an issue with the headphone im using right now where it would clutch in my face so my jaw gets tired even though the padding is soft, its too tight even tho I have a small head.

Asked 3 years ago by Melody.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Melody, Thank you for your inquiry! The WH-1000XM4 engineered for all day use! WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them! The slider of the headphones can also be used to get a more perfect fit for your everyday use! I hope this helps! Regards, Carl

  Answered 3 years ago by SonyListens

  
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Q: QuestionWhat is the length of the cord that you can plug into another device and the headphones AND is there a coiled telephone type cord with 3.5mm male plugs on each end available.

Asked 3 years ago by AkamaiGuy.

• A:Answer Hi AkamaiGuy, Thanks for your inquiry. The supplied headphone cable is approx. 1.2 m (47.25 inches). Using third-party cables may work. However, full operation is not guaranteed. For optimum performance, it is recommended to use the supplied headphone cable of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Ralph

  Answered 3 years ago by SonyListens

  
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Q: QuestionHi. Has anyone had issues with their headphones cracking/peeling around the leather areas where headphone meets the earlobe? I've had Bose which have peeled severally overtime.

Asked 3 years ago by Gregg.

• A:Answer Hi, I've had mine for almost a year and there's been no cracking or peeling in the leather so far, even with regular use.

  Answered 3 years ago by Mimi

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Q: QuestionIf i pay the first payment, do i get the headphones or do i have to complete my payment of 12 months so as to recieve it?

Asked 3 years ago by Truline.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer You get the headphones, but will still need to pay the rest of it off with the payments for 12 months.

  Answered 3 years ago by collegestudentVerified Purchase

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Q: QuestionCan you plug the cord into my xbox controller?

Asked 3 years ago by Xbox.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer It comes with a cord to plug into audio jacks

  Answered 3 years ago by Isaac

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Q: QuestionCan anyone tell me what the demo song for this in the store are? I am trying to compare this headset to other ones and I can not remember the songs.

Asked 3 years ago by Robert.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer what is love

  Answered 1 year ago by user804398

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Q: QuestionAre the case and accessories available to purchase without the headphones? I recently lost mine in an airport while traveling.

Asked 3 years ago by Anonymous.

• A:Answer Hi there, Thanks for your inquiry! Yes, the carrying case, replacement parts, and accessories can be obtained from Sony Parts and Accessories partner, Encompass parts. Please refer to the link below for more information. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00006688 Regards, Sam

  Answered 3 years ago by SonyListens

  
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Q: QuestionHow come the Sony WH-1000XM4 is so loud when you have them off and playing music? This means anybody around me would be able to hear my music and I can’t figure out how to make it loud In my ears but the people around me can’t hear what I’m listening to

Asked 3 years ago by Dace.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer What? These headphones are not that loud when playing, and Sonys sound quality has diminished to non existence.

  Answered 3 years ago by Manny

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Q: QuestionHello, I received a new pair of the WH-1000XM4 and cannot figure out how to make the right side work. I went to online forums to see how others have troubleshooted this issue (like making sure the "Mono" setting is off) but to no avail. Thank you.

Asked 3 years ago by nmarcano.

• A:Answer Return them

  Answered 3 years ago by JoblowVerified Purchase

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Q: QuestionAre these worth getting im debating getting these or the AirPods max they are cheaper but im not too sure

Asked 3 years ago by lisa.

• A:Answer Mine broke as I was taking them off. And there are a lot of reviews on Reddit, Sony community and even on Best Buy about the issue with the hinge breaking while putting it on or taking it off. Go with apple! They have better customer service and they repair defects with their products quickly. https://us.community.sony.com/s/question/0D54O00006tvLpwSAE/wh1000xm4-hinge-broken-from-normal-use?language=en_US

  Answered 3 years ago by Selam

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Q: QuestionAre they compatible with Dolby Atmos?

Asked 3 years ago by ComicFuel.

• A:Answer Hi anonymous, Thanks for your inquiry. Unfortunately, these headphones don't support Dolby Atmos. The WH1000XM4 will still deliver excellent performance. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Regards, -Ralph

  Answered 3 years ago by SonyListens

  
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Q: QuestionHOW CAN I CONNECT TO MY TV?

Asked 3 years ago by JO.

• A:Answer I was able to connect to my LG TV using the Bluetooth feature on the device output menu.

  Answered 3 years ago by rmcsec

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Q: Questionmistakenly plugged in my sony wh-1000xm4 aux cable in a socket and it can’t power up again

Asked 3 years ago by Kojo.

• A:Answer We bought 2 pair and as of yesterday one pair will not hold a charge anymore...or even turn on. We tried many diff similar fast charge chargers we have for other devices as well as checking to see if my set's cord would work. To no avail. Warrenty now. But FYI they do not "replace" your item. It is misleading. Sony states it would replace PARTS that could be avail for replacement and then they use refurbished, not new, parts. If no repair, they send the same or similar product not guranteeing there will even original markings on it. I've had these since March of this year and am going to be quite upset if they need to replace them with a diff kind??? Well, another catch, if they cant be repaired replacement comes from a refurbished inventory. NOT brand new replacements. AS THEY SHOULD! my opinion cuz these things aren't cheap. Who wants to spend that money and end up with a refurbished rather than new replacement for product defect. Ok. I'm done.

  Answered 3 years ago by Adrienne

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Q: QuestionHow is the music leakage? can others around hear what you are listening too if turned all the way up? (i always turn mine all the way and never find one that doesn’t leak)

Asked 3 years ago by me.

This question was asked about the related product: Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer My husband and are musicians and we both have a pair. I listen on a variety of devices...studio headphones, monitors, car stereo. I love being able to sit about 2 ft from my guy and listen to music we're individually working on with neither of us hearing the other when one of us isn't wearing them. These things are great.

  Answered 3 years ago by Adrienne

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Q: QuestionCan we connect this to bluetooth enabled tv? I have a Samsung crystal UHD.

Asked 3 years ago by Boymomof4.

• A:Answer If you have a smart tv/bluetooth there should be no problem. You just scan and pair as any other device. I am saying this as I havent had a prob with it. So I would think that answer is right!!!

  Answered 3 years ago by Adrienne

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