Questions & Answers

Q: QuestionWhat is the battery life of the headphones?

• A:Answer The battery life of the headphones is 30 hours.

Q: QuestionDo these headphones have a built-in voice assistant?

• A:Answer These headphones have Google Assistant built-in.

Q: QuestionHow many microphones are used for noise cancellation in these headphones?

• A:Answer Eight microphones are used for noise cancellation in these headphones.

Q: QuestionWhat is the maximum wireless range of the headphones?

• A:Answer The maximum wireless range of the headphones is 32.81 feet.

Q: QuestionIs the headband adjustable?

• A:Answer The headphones have an adjustable headband.

Q: QuestionCan I trade in my 1000xM4 to get credit towards the 1000xM5?

Asked 3 years ago by Dijynae.

• A:Answer nahhh gurl

  Answered 3 years ago by jama

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Q: QuestionSony - WH-1000XM4 Wireless what improvement newer model?

Asked 3 years ago by Chad.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer The model has several differences. There are more microphones, different design, especially around the hinges, improved ANC and upgraded bluetooth codec support (from 5.0 to 5.2) and other internal design changes.

  Answered 3 years ago by Anonymous

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Q: QuestionMy hearing is not what it used to be. Can the head phones be connected to TV audio: including receiver/home theater? So to allow for elimination of closed captioning? If not, do you know of a manufacturer and model that has this feature? Thanks.

Asked 3 years ago by Steve.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer This actually depends on your tv/receiver. These headphones use a technology called Bluetooth. If your other audio equipment also supports Bluetooth, you can connect wirelessly. You can also connect with a cable if your audio equipment has a headphone jack. The included cable is probably not long enough, but you should be able to purchase a longer, third party cable.

  Answered 3 years ago by Sneake

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Q: QuestionIs the material on the black and silver versions different? I read in a review that the silver version has a textured feel that hides finger oils and smudges better than the black color. Is this true?

Asked 3 years ago by Simba.

• A:Answer I own the "Stoney White" pair and can confirm while they do pick up oil, due to the texture (think sandstone-ish) and the color, they hide it really well. The black, just like a black car shows EVERYTHING the white color hides. Can't speak for the black headphones but seeing the same reviews you have, I imagine they are significantly worse at hiding this and mine barely show anything so far in 6-7 hours use.

  Answered 3 years ago by Shanedor90Verified Purchase

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Q: QuestionI just received the headphones and I’m very happy with them. But why is the wind reduction mode gone? I used that all the time while walking or cycling in a windy environment…

Asked 3 years ago by Merrie.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer Great question Merrie, the new WH1000XM5s have two processors and 8 microphones to help eliminate wind or any unwanted noise from your experience. So, we are always checking for and removing wind noise from your experience. No need for you to turn that feature on and off in new WH1000XM5s. We hope you enjoy your new headphones. -Sam

  Answered 3 years ago by SonyListens

  
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Q: QuestionI bought these they were good but should I be worried about the sweat from my ears .

Asked 3 years ago by Person.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer Compared to the Xm4s these make me sweat so much. The vegan leather also feels sticky against your skin if your working out or doing heavy physical activities.

  Answered 3 years ago by Kayleiane

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Q: QuestionBriefly had a pair of MX4. Loved the audio quality, but I returned them because they were unusable for phone calls. Found online that a lot of other people had the same issues. Has this been fixed with the MX5?

Asked 3 years ago by SamB.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer I use mine for calls and zoom calls all dAY long with no issues whatsoever

  Answered 3 years ago by AlexF

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Q: QuestionCan you use these as a gaming headset as well as with a a dj controller?

Asked 3 years ago by XboxGamer84.

• A:Answer Hi XboxGamer84, Thank you for your inquiry! The Sony WH-1000XM5 aren't ideal for gaming. The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Also, DJ mixers and DJ controllers do not have Bluetooth transmitters. Therefore you cannot DJ with wireless headphones. You can use the supplied headphone cable with your DJ controller as most DJs don't recommend using wireless headphones due to the Bluetooth latency. I hope this helps. Regards, Carl

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes the WH-1000XM5 have a bigger head span. I have the WH-1000XM4's and my head is XL or XXL. I Love the WH-1000XM4's. Just wish they fit my size head so they didn't feel as tight at times. I would up grade for the better microphone / call features.

Asked 3 years ago by Carl.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer Yeah, they fit bigger heads better and are much more smoothly adjustable.

  Answered 3 years ago by MarcusRVerified Purchase

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Q: QuestionI dropped my pair of xm5s from around 2 feet from the ground on the carpet. It fell very lightly. Should I be worried? What is the mechanical shock resistance on these headphones? Should I be concerned about internal damage?

Asked 3 years ago by Ambience.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer Thanks for reaching out to us, Ambience. If your headphones are working properly then you shouldn’t worry about the small drop. If you have an issue in the future, please reach out to us. Hope this helps. Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionDo you have to buy a fast charger for the SonyWH-1000X5? And what brand is a good one?

Asked 3 years ago by veronica.

• A:Answer No, you don’t have to buy a fast charger but I would recommend buying a charger with a decent wattage 10 or above. Realistically, depending on how long you need them a 10 to 15 minute charge can last quite a long time. I’ll do one or two charges a week and that last me.

  Answered 3 years ago by RoboVerified Purchase

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Q: QuestionCan the new XM..5 headphones be used on a US airline traveling on a 11hr flt international. Do i need to have any type of cable to 'plug' in if required to use these headphones.

Asked 2 years ago by delaware462.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer 11 hour flight no problem at all. The xm5 is rated for 30 hours on a full charge, more if you don't use all of the features. Real world heavy use I get at least 25 out of mine. Re: plug-in, if you mean power, you need to have a USB type C cable to charge them, but again you should not need to for an 11 hour flight. If you mean audio, they can work wirelessly or can be plugged into an audio device with the included 3.5mm audio cable. I use these as travel studio headphones, plugged in more than wireless generally. Both modes are good, the fact that these have both was a primary factor for me to buy them.

  Answered 2 years ago by EventHorizonVerified Purchase

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Q: Questiondoes it conne ct to multiple devices

Asked 3 years ago by kk.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Kk, Thank you so much for your inquiry. For total convenience, these headphones support Multipoint feature which allows you to connect 2 Bluetooth devices (smartphone, tablet, laptop, etc.) to the headphones simultaneously. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. You’ll also be able to quickly switch your headphones to either of the two devices at the touch of a button. Additional information: • When Bluetooth connections are established between 2 devices and the headset, another paired device can be connected via Bluetooth connection. • If you try to make a Bluetooth connection with the headset by operating the third device, the Bluetooth connection with the last device that played music will be maintained, and the Bluetooth connection with the other device will be disconnected. Then a Bluetooth connection between the third device and the headset is established. For more on "Connecting the headset to 2 devices simultaneously (multipoint connection)", please check our help guide link here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html Regards, Jess

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes it work with apple phones?

Asked 3 years ago by Raul.

• A:Answer Yes! You can down a Sony app for iOS which makes them very configurable.

  Answered 3 years ago by SSaxena

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