Questions & Answers

Q: QuestionHow long is the wire?

Asked 5 years ago by elJefe.

• A:Answer Hi, elJefe, The supplied headphone cable of the WH-CH700N headphones is approximately 3.94 ft. You can also go wireless for up to 35 hours using the Bluetooth feature. Thanks! -Vincent

  Answered 5 years ago by SonyListens

  
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Q: QuestionHow durable are these?

Asked 5 years ago by Canyon.

• A:Answer I use them at the computer so i can have my sound up so dont know if you are looking for something else

  Answered 5 years ago by ladytas71

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Q: QuestionHi! Can you use a 2.5 amp charger to charge, or will that damage? Thanks! Xoxo

Asked 5 years ago by Bruddah.

• A:Answer Yes, it will charge fine with your iPad charger.

  Answered 5 years ago by Boss

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Q: QuestionWhy cant I connect with my macbook air? It does not show up for pairing.

Asked 5 years ago by Macy.

• A:Answer Hi, Macy! We regret to hear about what happened. Please refer to this link for troubleshooting steps to help isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch700n/articles/00008539 ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionIs there any way to turn off the flashing blue indicator light so that the headphones have no lights while on?

Asked 6 years ago by Lgt2000.

• A:Answer Its light cannot be turned off while the headphone is on.

  Answered 6 years ago by CommunityAnswer

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Q: Questionwill these headphones connect to a computer with a Bluetooth

Asked 6 years ago by Anonymous.

• A:Answer Yes, just download the app.

  Answered 6 years ago by JoseVerified Purchase

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Q: QuestionWith these work with LG slim phone. Got a pair for Christmas and says iPhone on box.

Asked 6 years ago by Jan.

• A:Answer Should work with any Bluetooth phone.

  Answered 6 years ago by exaxaxe

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Q: QuestionDoes this have extra bass botton

Asked 6 years ago by Mark.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer Hi Mark, No, it doesn't have this function. Kindly refer to this link for more information: https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613500.html ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionHow is it working with a Samsung tv?

Asked 6 years ago by Sam.

• A:Answer Hi Sam, If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection, such as your TV. supported Bluetooth profiles: -A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. -AVRCP (Audio Video Remote Control Profile) You can adjust the volume, etc. Regards, Zac Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes these headphones support multipoint bluetooth? Essentially connecting to my mobile and PC simultaneously - so I can listen to my music and attend to calls when they come on 2nd device.

Asked 6 years ago by DMD.

• A:Answer Hi DMD, Yes, it does support multipoint connection. To know how, please refer to the link below. Thanks! ^Ron https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613464.html

  Answered 6 years ago by SonyListens

  
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Q: QuestionWill these headphones still work with the aux cord they come with once the battery dies out?

Asked 7 years ago by Someone.

• A:Answer Yes.

  Answered 6 years ago by Oscar

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Q: QuestionDo these headphones come with any kind of case?

Asked 7 years ago by Benjamin.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer Nope. Another disappointing misstep with this product

  Answered 6 years ago by mastaPatVerified Purchase

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Q: QuestionWireless? I noticed a cord and and nothing about wireless. NC not workind. Do I need plug mic in to use nc. I do not ned them for music. I bought them mostly for the advertised NC and wireless. Mine has neither.

Asked 7 years ago by Richie.

• A:Answer Hi Richie, we highly suggest visiting the link below for more information on how to use these headphones. Thanks! ^Ron https://helpguide.sony.net/mdr/whch700n/v1/en/index.html

  Answered 7 years ago by SonyListens

  
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Q: Questiondo these headphones work with a Samsung LN46C600 tv?

Asked 7 years ago by lunadoona.

• A:Answer Hi lunadoona, It will depend if the TV supports Bluetooth headphones. The headphones will support the following Bluetooth profiles: -A2DP(Advanced Audio Distribution Profile) -AVRCP(Audio Video Remote Control Profile) -HFP(Hands-free Profile) -HSP(Headset Profile) As an alternative, you may use the supplied headphone cable if the TV has a headphone jack. Kindly refer to page 63 of this link for more information: https://docs.sony.com/release//Help_4729821112.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionHi I love these headphones for sound but I have a question? I use them wired on my PC but no microphone sucks.... Can I use a 3.5 boom mic attachment for a mic?

Asked 5 years ago by Pubggod.

• A:Answer These headphones have a built in mic. Check your settings to make sure there enabled. But I dont see why an external mic attachment shouldn't work. As long as its compatible with your laptop should work.

  Answered 5 years ago by BambamVerified Purchase

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Q: QuestionWhat is the dimension of ear cup ,is it complete covered the ear ?

Asked 7 years ago by Amit.

• A:Answer Hi Amit, this will surely cover the ear. Please check the specification here: http://docs.sony.com/release//SPECS/WHCH700NB_mksp.pdf Regards, Erin

  Answered 7 years ago by SonyListens

  
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Q: QuestionSONY (or Encompass, their parts partner) do not make or sell replacement ear pads for this headset. I lost mine. Any ideas on where I can find a compatible replacement?

Asked 7 years ago by dlow.

• A:Answer Hi dlow, To assist you with this, you may send us an email at [email protected]. Please provide the exact model number and your issue. Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionHello... I was wondering if these headphones will work with my PS4? Thanks

Asked 7 years ago by Joey.

• A:Answer They work with mine.

  Answered 7 years ago by MimiVerified Purchase

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Q: QuestionI have iPhone, iPad. Does the wireless work with both? If not is there a cord with iPhone, iPad connector?

Asked 7 years ago by Joda.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer Hi Joda, These headphones support iPhone or iPod touch units that has HFP (Hands-free Profile). http://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613454.html http://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613493.html Regards, Vincent

  Answered 7 years ago by SonyListens

  
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