“I've plugged the aux into the headphone port itself, & upon plugging it in and plugging it out, I felt like the audio jack would come out of the port with slight force. It clicks in like it should,but is it normal to feel a bit loose upon unplugging them?”
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Hi Jin, Thanks for reaching out to us. We regret to learn about this. We would like to know more about the situation that you faced with the headphones and turn this into a better experience. In the meantime, please try another headphone cable to test and confirm the issue. For us to better assist you, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess
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