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Hi BestBuy Customer, Thank you for inquiring about the XB900N. Choosing [Headset (WH-XB900N Hands-Free)] means that the HSP/HFP profile is used and you do get to use the headset's microphone this way. If you choose [Headphones (WH-XB900N Stereo)], the connected device send all its audio output to the headset using the A2DP profile and a video call may not be available. Sound quality may become low due to the conditions of the communication line and this is not a malfunction. You may refer to the link below for more information. https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050078.html Regards, Jess
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